4/10
Our rooms walk in shower flooded the entire bathroom no matter where the shower head was pointed. We were then moved to another room after pushing, since we had no place to even wash. Complaint was made at around 9 30pm when we came back for the day, and was told somebody would come to the room. Almost an hour later I had to go and ask again as nobody had arrived. The newly allocated room was below ground and was literally viewing an internal kids swimming pool. Very uncomfortable feeling, as anyone could be put in a room viewing kids in the pool. Not good.
All furniture was dated and marked, and room cleaning service was not till late afternoon. Our room had no hand soap in it either, even after the room service.
Safe in first room didnt work
Lift had broken buttons, so carried cases down stairs to new room
Newly allocated room had lock concerns from staff as it was also previously broken
No mini fridge
Bathroom extractor fan in newly allocated room was broken so steam didnt dissipate fast at all
Had to carry pillows into reception when moving to new room as staff thought new room had no pillows. Bit messy
All we were offered was 1 compensatory drink each.
Absolutely not worthy of a 4 star rating by any means.
Only benefits were the close proximity to transport links. I must note that the 2 female staff members who we dealt with the complaints were polite and helpful and we appreciated this given the time of night initially.
Andrew James
أقام ليلتين (2) في شهر يونيو عام 2025