2/10 سيّئ للغاية
Randy
مسافر برفقة العائلة
٢٠٢٥ يوليو ٣٠
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Upon arriving the front door was locked and eventually someone came to let me in. Thay askes my name and checked the cmputer, did not ask for ID to verify who I was. I was given a room key like is used on a door to a house and directed to a parking lot at the rear of the building and told the doors would let me into the first floor. The doors used to have card key locks, but the handles were broken and the doors did not lock or latch. There was a strong marijuana smell in the hallway even though there were No Smoking sign near all the doors. The room had peeling paint and something had struck the corner of a wall and broken the plaster. We immediately called the number provided by the front desk and a woman answered. After explaining we did not feel safe, she said to contact Expedia and the room charges would be refunded. I received an email from OYO a bit after this asking if we are happy with the room. I tried calling the number the next morning, but after being on hold for about 10 minutes and being told we next in queue, we were disconnected.
I will never stay at any OYO property in the future since this is how they treat their customers. Today, 3 days after we left the room, Expedia informed me there will be no refund of the room charges. Nice that a company can lie to customers and get away with it. I have photos of the peeling paint and damaged wall but am not able to post them. I will not use Expediea again if my refund is not provided.
Randy
أقام ليلتين (2) في شهر يوليو عام 2025
