I was so excited to stay at the Palms with my wife, especially after seeing the “Best Hotel in the World” sign. Unfortunately, the experience was anything but.
Check-in chaos: Early check-in link failed, and then tried to switch my reservation from 1 king bed to 2 queens.
Misleading upgrade: At the desk, I was offered a suite upgrade for $75. I asked if it had a hot tub—the receptionist nodded “yes.” There was no hot tub—just a basic shower.
Room condition: Hot, musty, greasy face marks on the windows, food stains on the couch, no robes, slippers, or laundry bags, and the fridge was locked. Bedroom had no airflow and no A/C vents.
Pool humiliation: At 9:30 a.m., doors were locked. At 9:50, a staffer let us in for photos only. Within minutes, other staff rudely kicked us out—even when we calmly explained we were just taking a picture. When I asked one, “So if we leave and walk around, the pool will be open by then?” he replied, “Pretty much.” That’s how we were treated—as a bother.
Slow service: Blackjack dealers were kind, but it took 45+ minutes to get offered a drink.
We paid over $400 for this room? No thanks. We ended up spending the rest of our weekend at another resort with friends, and the contrast in hospitality was night and day.
Never again. All hype, no heart.