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Sapphire Suites

4.0 star property

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Sapphire Executive Suite | Premium bedding, minibar, in-room safe, desk
Hallway
International cuisine
Lobby
Gym

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Breakfast included
  • Laundry
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Hair dryer
Private bathroom
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

Standard Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 Double Bed

Sapphire Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hair dryer
Private bathroom
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

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Exterior

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  • Breakfast included
  • Parking included
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includes taxes & fees
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About the neighborhood

Map
15, Lindsay Street, New Market, Kolkata, West Bengal, 700087

What's nearby

  • New Market - 1 min walk - 0.0 km
  • Sudder Street - 2 min walk - 0.2 km
  • U.S. Consulate General Kolkata - 20 min walk - 1.7 km
  • Eden Gardens - 3 min drive - 1.9 km
  • Victoria Memorial - 3 min drive - 2.6 km

Getting around

  • Kolkata Eden Gardens Station - 4 min drive
  • Park Street Station - 10 min walk
  • Netaji Subhash Chandra Bose Intl. Airport (CCU) - 49 min drive

Restaurants

  • ‪Raj Spanish Cafe - ‬2 min walk
  • ‪Khalsa Restaurant - ‬2 min walk
  • ‪The Bhoj Company - ‬3 min walk
  • ‪The Elgin Fairlawn - ‬2 min walk
  • ‪Blue Sky Cafe - ‬2 min walk

About this property

Sapphire Suites

Upscale hotel near New Market
You can look forward to a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services at Sapphire Suites. Be sure to enjoy a meal at the on-site international cuisine fine-dining restaurant. Stay connected with in-room WiFi (surcharge).
You'll also find perks like:
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Concierge services, a front-desk safe, and tour/ticket assistance
  • Free newspapers, a 24-hour front desk, and luggage storage
Room features
All guestrooms at Sapphire Suites boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and separate sitting areas.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • LCD TVs with cable channels
  • Separate sitting areas, electric kettles, and daily housekeeping

Languages

English, Hindi

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Early check-in and late check-out are on request and subject to availability. Guests can arrange early check-in and late check-out by contacting the property in advance, using information contained in the booking confirmation.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 1500.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: INR 2500 per person (one way)
  • Airport shuttle fee per child: INR 1000 (one-way), (up to 12 years old)
  • Rollaway bed fee: INR 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Sapphire Suites
Sapphire Suites Hotel
Sapphire Suites Hotel Kolkata
Sapphire Suites Kolkata
Sapphire Suites Hotel
Sapphire Suites Kolkata
Sapphire Suites Hotel Kolkata

Frequently asked questions

Is Sapphire Suites pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Sapphire Suites?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Sapphire Suites?

Check-out is at noon.

Does Sapphire Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 2500 per person applies.

Where is Sapphire Suites located?

Located in Dharmatala, this hotel is steps from New Market and Sudder Street. Indian Museum and Maidan are also within 10 minutes. Park Street Station is 10 minutes by foot and Esplanade Station is 10 minutes.

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Sapphire Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 10 out of 62 reviews
Rating 8 - Good. 17 out of 62 reviews
Rating 6 - Okay. 17 out of 62 reviews
Rating 4 - Poor. 9 out of 62 reviews
Rating 2 - Terrible. 9 out of 62 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Drew, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID

This hotel has the worst management we have ever experienced. They are horribly rude, they do not honor reservations made on Expedia and they do not treat their guests with respect. They will not help you at all if you need to make a call or book a car. The hotel is dated and the hallways are used as storage rooms. Avoid this hotel at all costs.
Stayed 4 nights in Oct 2017

8/10 Good

Scorpio, Chittagong

Liked: Cleanliness, staff & service, property conditions & facilities

Better Then Expected.

# Location # Clean # Good Staff Behavior # 24 Hours Food # Best WiFi to work with laptop and mobile. # Good Deal Price. This is are the best i found in this hotel after check in. I would like to suggest this hotel to everyone best in town and best to stay for your shopping around the area. Only thing i didnt like is that they didnt have controller working nicely for the air condition its too cold and chilling so i have to switch on and off all the time to adjust as per my requirement which made my health a bit uncomfortable. They also didnt provide any facial tissue even after i ask the house keeping. So i have to buy my own. REst no more complain the hotel is best and i would like to stay there in every visit to kolkata for shopping.
Stayed 4 nights in Sep 2017

6/10 Okay

Md Jahirul Islam

Disliked: Cleanliness, staff & service
It more like a 3 star hotel which is very close to the market area of Kolkata.
Stayed 1 night in Jun 2017

10/10 Excellent

Sharmistha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and clean hotel

I was upset upon check-in that my locally living friend was not being allowed to stay as my guest, but that's a policy that many hotels have there, it seems. Finally, he was allowed to stay. Otherwise, everything was perfect..Very nice and helpful staff, great breakfast buffet, and perfect location within New Market. The hotel was nicely decorated, as well.

6/10 Okay

ハウラー橋, 大阪

Disliked: Room comfort

うーん

雑多なエリアであることは判っていましたが、部屋の裏側に鶏市場があり、1日中鶏の鳴き声が聞こえます。それを除けば問題ないというべきかな。

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

โรงแรมนี้แย่มาก ไม่สะอาดไกลจากสถานนีรถไฟ ไม่ซื่อสั

จองมา4ห้อง ห้องละ2สองคนแต่ไปถึ่งไดเปรียนห้องเป็น3ห้องเป็นห้องละ3คนสองห้องและ 2คน1ห้อง

2/10 Terrible

rakesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading rating by Expedia

This hotel is not 4 star as misled by Expedia web site

6/10 Okay

Mohammad, Khulna, Bangladesh

Easy location

Convinent those who are coming solely for marketing around new market area.

8/10 Good

Darin, Bangladesh

Liked: Cleanliness, property conditions & facilities, room comfort

good

nice location to go anywhere.servic is good there staff r helpfull & well behaved.

8/10 Good

Syed Sadeque

Liked: Cleanliness, room comfort

10/10 Excellent

upma singh, foster city, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to new market and shopping and other business, e.g. post office. I liked the Durga Pooja and the music.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The employees were very rude, unwilling to give receipt

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

John

Disliked: Staff & service

6/10 Okay

Anwar, Richmond, Texas, USA

Liked: Cleanliness, staff & service
Disliked: Room comfort

Just okay hotel next to New Market.

Overall our experience with Sapphire Suites was okay, but the main entrance to the hotel is horrible, very dirty, smelly, and very inconvenient. We didn't get double bed as reserved and confirmed .We were just given two portable single foam bed on the floor after requesting three times. Same goes for Wi-Fi access. Outside foods were not allowed which should be lifted, because hotel foods were not always available and extremely expensive (almost four times of outside). Our 'City Tour' through hotel was okay, driver was knowledgeable, and very nice. If you plan for city tour get him (Mr. Motin), he is very nice and friendly. First taxi driver who brought us from the airport to the hotel was extremely unfriendly, rude, unprofessional, and unhappy person. He dropped us 1/4 miles away from the hotel said he was not allowed to get on the street to the hotel which we out not to be truth. He didn't help us with luggage to in his trunk or get off the trunk. He also demanded more and more tip. The City of Kolkata needs to improve the image of Yellow Cab drivers' image, provide them with more training in passenger friendliness, professionalism, courtesy, and politeness. Also, have all cabs air condition, especially Yellow Cabs. Airport is the first impression of the city when tourists arrive.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great clean hotel, however I feel we got lucky with a good sized room facing the market (other rooms looked small).

4/10 Poor

paul , uk

Disliked: Staff & service

terrible customer service

This is the 2nd time I have stayed at this hotel, the 1st being when it 1st opened which I thoroughly enjoyed, however on this occasion I found the staff very rude and unhelpful. the management have also introduced a new rule which outside food is not permitted which is fair enough so the only option for a meal if it's late and your hungry is the hotel room service....yuck! the only dish I could eat is the fish and chips and it was basically two fish fingers and a hand full of French fries drenched in salt at the cost of 400.07 rupees which equals to about £4.00 and not worth it! The room they were going to put me in on arrival was small and horrible but luckily my relative who could speak the language made them change it which I liked. if I ever visit again I may not visit this hotel due to the lack of customer friendly staff. message to the management and staff at this hotel....please learn some customer service skills and smile!

2/10 Terrible

YOGESH, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Pathetic

6/10 Okay

Verified traveler

Sapphire

O.K

2/10 Terrible

Mohsin, Bangalore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pl read for hotel review

Bad and not suggestable to anyone!!!!

6/10 Okay

Amit Alistair, Indore, Mhow

Liked: Cleanliness, property conditions & facilities, room comfort

I liked the locality

It was good experience overall. I was my first visit to Kolkata. I enjoyed except the dry day due to voting. Just kidding. The food was good and the rooms were clean and comfy.

6/10 Okay

Mr Nelson, Indore

Liked: Property conditions & facilities
Disliked: Staff & service

Hotel did not have any details of the reservation

The payment was not received by the hotel people. There was a hand towel missing from our personal belongings.

2/10 Terrible

rajesh

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Overpriced but service was good

Wasn't worth the money. Rooms should be more clean. However, service and behaviour was very good.

6/10 Okay

sadath Ali

Liked: Staff & service
Disliked: Property conditions & facilities