6/10 مقبول
cynthia
مسافر برفقة عائلة وأطفال صغار
٢٢ أكتوبر ٢٠٢٥
عناصر نالت الإعجاب: النظافة
عناصر لم تنل الإعجاب: حالة المنشأة ومرافقها
Nice place and location but we had a huge problem in that on the morning after our arrival we were notified with a note on our door that all running water and access to restroom facilities would be unavailable Mon- Fri 8am-5pm due to ongoing sewer repairs. ( which because they were ongoing must have been a known issue before our arrival and we should have been notified prior to then) When I notified host she said use the restrooms and outdoor shower at the beach across the street. (That required crossing a busy street and walking across the park- not a viable option for our group of 7 which included 4 children and one elderly person for whom walking is a challenge). It took most of our second and third days on Maui with many calls to VRBO and then other facilities since we had to move before we had a resolution. The VRBO people were courteous but bound by rules regarding a refund that prevented a quick resolution even though I was supposedly soeaking with supervisors. Eventually they housed us in a hotel for one night and finally after 3 days refunded credit for the original reservation so we could arrange a different place to stay - which VRBO did not assist us with) So we had to move twice and lost precious time to enjoy Maui .All in all it was as challenging and stressful vacation as we have ever experienced.
cynthia
أقام 6 ليالٍ في شهر أكتوبر عام 2025