2/10 سيّئ للغاية
Glenn C.
٢٠٢٥ مايو ٢١
عناصر لم تنل الإعجاب: النظافة
Do not stay here!
This is a very nice location, but the pull-out couch had notable mold and mildew on it. After texting Vacasa twice, workers from the resort came, looked at it, took photos, and left, telling me the mattress could not be cleaned but a new mattress would be ordered. I followed up the next day. Vacasa told me workers had cleaned the mattress but had not. They then came with new linens which did nothing to clean the matttress and the Vacasa rep texted that there were no spare mattresses, one would be delivered from Oahu and wouldn’t arrive during our stay. I explained that as an asthmatic it was unacceptable for me to be exposed to mold and mildew for the next five nights but was told nothing could be done. So we were forced to live with the situation and had to leave the balcony door open to air the place out to reduce the smell of mildew. Since the situation would not be fixed, I asked for a partial refund. After chasing them down about this, I was told there would be a partial refund. We received only 118 for exposure to mold and mildew throughout our 7 day stay. So, less than 20 USD a day for our stay. Knviously they didn’t care.
Glenn C.
أقام 7 ليالٍ في شهر مايو عام 2025