Cinnamon Citadel Kandy

Property class: 4

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You can look forward to a poolside bar, a terrace, and a garden at Cinnamon Citadel Kandy. For some rest and relaxation, visit the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

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Showing 8 of 8 rooms

View all photos for Superior King Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

A hotel room with a large bed, a desk, a chair, a television, and a ceiling fan.

Superior King Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the outdoors.

Superior Twin Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

10.0 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the outdoors.

Superior Twin Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior King Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

A hotel room with a bed, a sofa, a desk, and a chair. There is a ceiling fan and a wall-mounted light fixture.

Superior King Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

A hotel room with a bed, a desk, a chair, a TV, and a ceiling fan.

Superior King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

A hotel room with a bed, two chairs, a desk, and a balcony with a view.

Superior Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

A hotel room with a large bed, a desk, a TV, and a balcony with a view.

Deluxe King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Deluxe Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

About the neighborhood

Kandy is home to Cinnamon Citadel Kandy. International Buddhist Museum and National Museum are cultural highlights, and some of the area's attractions include Kandyan Art Association & Cultural Centre and New Ranweli Spice Garden. Royal Botanical Garden and Suriyakantha Centre d'Art et de Culture are also worth visiting. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Visit our Kandy travel guide
Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000

What's nearby

  • A white colonial-style building with a red roof on a lake, surrounded by lush greenery and small floating gardens.
    Kandy Lake
    5 min drive - 3.3 km
  • A traditional water village with buildings along the riverbank, surrounded by lush greenery.
    Temple of the Tooth
    5 min drive - 3.3 km
  • A lush park with diverse vegetation including palm trees, bamboo, and ferns.
    Royal Botanical Garden
    19 min drive - 8.0 km
  • Asgiri Maha Viharaya
    4 min drive - 2.2 km
  • Royal Palace of Kandy
    6 min drive - 3.3 km

Getting around

  • Kandy Railway Station
    15 min drive
  • Bandaranaike Intl. Airport (CMB)
    158 min drive

Restaurants

  • Kandyan Muslim Hotel
    6 min drive
  • Cafe 1886 By Salgado Bakers
    6 min drive
  • Lyon Cafe Kandy
    6 min drive
  • Royal Bar and Hotel
    6 min drive
  • Lyon's
    6 min drive

About this property

Cinnamon Citadel Kandy

  • Upscale hotel near Kandy Lake
  • Consider a stay at Cinnamon Citadel Kandy and take advantage of a poolside bar, a terrace, and a garden. For some rest and relaxation, visit the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
    • Free self parking and valet parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
    • A front-desk safe, tour/ticket assistance, and luggage storage
  • Room features
  • All 119 rooms boast comforts such as air conditioning, in addition to perks like free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • TVs with cable channels
    • Balconies, free infant beds, and electric kettles

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Travelife. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Cinnamon Citadel Kandy have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–7:00 PM.

Is Cinnamon Citadel Kandy pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Cinnamon Citadel Kandy?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Cinnamon Citadel Kandy?

Check-out is at noon.

Does Cinnamon Citadel Kandy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–midnight on request. A fee of USD 85 per person applies.

Where is Cinnamon Citadel Kandy located?

Situated in Kandy, this hotel is within 3 mi (5 km) of Asgiri Maha Viharaya, Commonwealth War Cemetery, and Bahirawakanda Vihara Buddha. Kandy Clock Tower and Asgiriya Stadium are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cinnamon Citadel Kandy Reviews

8.6

Excellent

8.8

Cleanliness

8.0

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 181 out of 354 reviews
Rating 8 - Good. 121 out of 354 reviews
Rating 6 - Okay. 35 out of 354 reviews
Rating 4 - Poor. 9 out of 354 reviews
Rating 2 - Terrible. 8 out of 354 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and staff, mi goto Kandy hotel
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, beautiful swimming pool & gardens overlooking the river. Staff very helpful & friendly.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only for a night - a great hotel. Lovely setting and great pool. The buffet in the evening was wide ranging and flavoursome!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness
Fab pool, lovely staff. Rooms are ok.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff was kind
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel trip

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Great Place to Stay…

Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property with excellent service
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad, but could be better

Service, rooms and comfort was spot on. Can do better with food options and quality.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Buffet

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly retro but well appointed. nice pool and outdoor area. scenic. lots of stairs. very attentive staff. lots of food choices, not enough authentic dishes. why pasta station and sweet n sour pork? breakfast lots of vegetarian options.
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely property ans breakfaat spread is quite large. Staff are friendly byt could be better trained on small nuances. The last who checked us in vaguely indicated the direction of the room and we spent 10 minuted walki g up and down searching for it. When we asked for a la carte food options other than the I.suan restaurant they have, ot took me 20 minutes to get the front desk to admit that a la carte foid could be ordered at tje lounge bar as well. When i we t to the lounge bar it took another 15.minutrs if argument for them to agree that yes they would accept the irdr even when the food menu was clearly lying inthe counter top! With a bit of better training this place would be great
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene spot in Kandy

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel. Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known. Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa. Hopefully in the future. Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations. Will be back.
Stayed 2 nights in Feb 2026