Courtyard chain has been a preferred hotel for my stays in Johannesburg.
While the location of their properties which I has stayed multiple times (Sandton & Rosebank) is very good, rooms are very spacious, the staff is very courteous the biggest let down over my past 2/3 stays has been downgrade of their rooms in terms of furniture, maintenance, look and feel. They are dated and need a major upgrade.
While room design is dates, Pre-Covid I seldom found broken door handles, Iron, pantry items, etc.
There is an Urgent need to upgrade else they will lose a loyal customer.
