"A beautiful hotel and building interior. My wife & daughter both used the women's onsen multiple times and were very impressed. We had both the breakfast and dinner buffets, and I would say they were par for the course for hotel meals in Asia - very good, but comparable to others we've had. Staff were exceedingly polite and friendly. Again, I would expect this in Japan, and I was not disappointed. We used the shuttle to nearby Gora station twice, and that was very convenient. The room was...

"Staff polite and helpful. Room was clean. Lived our view. Food was good. Only wish they had more options. Didn’t need a fancy dinner each night. "

"At the end of a two-week trip to Japan, Hakone Yutowa was a true highlight. We booked one of the condominium suites, which was large even by American hotel standards. The room had its own mineral hot spring bath that faced east and captured a gorgeous sunrise, as well as a spacious sitting room and comfortable beds. The hotel staff were gracious and accommodating, allowing us to leave our bags with them for a few hours after we had checked out. The meals were good, served buffet style; we ate...

"すべてにサービスが期待以上で　大変満足しています"

"Nice accommodation "

"One of the best hotels we’ve stayed in Japan! we booked the quad room and our kids loved the bunk bed layout and it was nice to have a lounge area to hang in our room. Room was super clean, spacious and modern with Pjs provided. The onsen was a nice bonus as well as the complimentary yuzu cider drinks! We loved our stay and wish we booked for longer! "

"とても清潔で、館内も落ち着いた雰囲気でリラックスできました！ 朝食もとても美味しかったです。"

"Staff was the best! I was struggling getting my suitcase in time and they were so helpful and helped me have a safe trip back! I am so so grateful! I hope to one day go back and thank them in person! "