2/10
This was the worst hotel stay I have ever experienced with the exception of the time I got bed bugs at another hotel.
1. Noisy with freeway and airplanes.
2. Shower made such a loud sound that it couldn't be used, had to resort to a bath.
3. Toilet kept running.
4. TV did not work, not sure if it was the remote or the TV itself but couldn't change channels.
5. Thermostat could not be adjusted.
6. Floor was dirty next to the bed.
7. Lamps were unplugged so I had to move the nightstands and reach down to plug them back in.
8. An ugly stain on the bottom sheet of one of the beds. Not sure if the sheets were even clean.
9.The bathroom was out of body wash and there was no Kleenix in the box.
10. The hall smelled like a wet dog
11. Breakfast was very poor and tasteless.
12. Staff in the morning was rude, and not at all professional when I reported the problems.
13. No staff available at the front desk when my daughter arrived at 10:00 pm to stay in the next room.
14. I WAS DOUBLE CHARGED WHEN I RETURNED FROM MY TRIP. ROOM WAS PREPAID ON EXPEDIA BUT THE CC I USED FOR INCIDENTALS WAS CHARGED FOR THE ROOM EVEN THOUGH IT WAS PREPAID.
I will never stay at another Sheraton Four Points again and will tell everyone I know how awful this was.
Deborah
أقام ليلة واحدة (1) في شهر يونيو عام 2025