Find all hotels by La Quinta Inn & Suites in Hampton, VA from SAR 389

"Very clean room. The breakfast wasn't very good but very nice."

"We didn't eat breakfast. We did eat dinner the first night. The service was slow. The food was very bland. The waiters were nice."

"The toilet experience was a first my testicular area became wet each time I sat down on the toilet!! NEVER has this happened anywhere in my whole life!! "

"Enjoyed my stay. Friendly staff. Good breakfast. Spacious room. My only complaint is that the bed wasn’t the most comfortable."

"Comfortable"

"Clean room"

"Breakfast was "

"Decent check in"

"While this property shows promise, there are several significant concerns that warrant serious attention.Most critically, during our stay we experienced a safety incident in which a barn door in the bathroom became dislodged while being opened. The door nearly struck my children, and was only prevented from causing injury because I was able to catch it in time. This type of structural hazard is unacceptable & requires immediate remediation, not a temporary fix. The bathrooms & rooms overall are in need of proper, thorough renovation (stains on wall + sink). When I brought this safety concern to the attention of the Front Office Manager, Attonayo Branch, I found his response to be dismissive & unprofessional. Rather than acknowledging the severity of the incident, he stated he was unaware of the issue and indicated he was preoccupied with billing & the volume of check-ins. This level of response is inadequate when a guest’s safety, particularly that of children, has been compromised. I want to note that the maintenance team & front desk staff handled the situation with genuine empathy & professionalism, which I appreciated. While the marina views and proximity to Hampton University are appealing, they don’t offset safety hazards, deferred maintenance, or deficiencies in management-level leadership. I strongly encourage ownership & senior management to review both the physical condition of the rooms & the guest-relations standards expected of managerial staff. "