Find all hotels by Independent in Hamburg, NY

"This was a good value for the price. Very clean. The bed was a little too soft for our preference, but I know that everyone has different styles. The location was convenient for getting around Buffalo but still quiet and felt safe. I would recommend it to others."

"The staff were not very helpful. The front desk person didn't let us know that we had to put a parking pass in our car when he gave us our keys. We found out about the parking pass after we got to our room. So we had to go out to our car again! He was also not helpful when we told him the wifi was not working. The waffle maker was not functioning properly. The insides of the waffles were not cooked through."

"The breakfast was extremely lackluster. Not great. Not enough options. "

"We could hear the people walking above us and could hear people getting ice down the hall. The walls/ceiling are not very soundproof."

"Real nice place, would recommend"

"Room assigned at check-in had not been cleaned and bed was unmade. Desk staff apologized for inconvenience and immediately assigned substitute room after first inspecting it."

"The staff was great. Very helpful and friendly. I have stayed here in the past, but on this visit I could see the need for some major cleaning (staircase carpet}, refurbishment of aged furniture in the room, and replacement of water damaged ceiling tile throughout the facility. If my room is indicative of the condition of others, new mattresses are a must - I spent three nights sunk into the middle of my king bed due to the busted down softness. My key cards took me 6 to 8 tries every time I entered my room, even after asking for new cards. Perhaps new entry mechanisms or doors would be nice. I hope the new owner can restore he grand facade and shine to this facility. E"

"Gentleman at desk was very helpful and nice to me during my stay!"

"We thankfully only stayed at this hotel for 1 night. We arrived after midnight and it took the woman at the front desk 20 mins to check me and my friend that we travelled with in. She kept taking calls and was moving at an exceptionally slow pace. When we got to our room it was pretty bare bones but given the price it was ok. The issue is that the floors were laminate and covered in a sticky film of some sort. It was terrible to walk through the room and have our socks and/or shoes stick to the floor with each step. Breakfast was fine. The kids enjoyed making their own waffles and pancakes but by that point we were so unimpressed we were just eager to leave."