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Best Western Raphael Hotel Altona

3.5 star property
A peaceful retreat with lush gardens where travelers can relax with a good book, enjoy sauna treatments, and experience genuine tranquility

Choose dates to view prices

Travelers find respite in the quiet garden at Best Western Raphael Hotel Altona or discover new stories in the library. Relax in the sauna after a day of exploration. A hearty buffet breakfast energizes guests, and the multilingual staff ensures a comfortable stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Breakfast available
  • Parking available
  • Business services
  • Bar
The current price is SAR 407
SAR 436 total
includes taxes & fees
15 Jun - 16 Jun

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About this property

Best Western Raphael Hotel Altona

  • Hotel near Miniatur Wunderland
  • At Best Western Raphael Hotel Altona, you can look forward to a library, a bar, and a full-service spa. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
    • Books, a front-desk safe, and a 24-hour front desk
    • Secured bicycle storage, tour/ticket assistance, and an elevator
  • Room features
  • All guestrooms at Best Western Raphael Hotel Altona feature thoughtful touches such as pillow menus, in addition to amenities like free WiFi and safes.
  • Other amenities include:
    • Bathrooms with tubs or showers and free toiletries
    • Flat-screen TVs with satellite channels
    • LED light bulbs, coffee/tea makers, and heating

Awards and affiliations

  • Eco-Certified Property
  • This property participates in DEHOGA Umweltcheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 17 per person
  • Self parking fee: EUR 12 per day
  • Facilities fee: EUR 20 per person, per day and includes use of: sauna

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Frequently asked questions

Is Best Western Raphael Hotel Altona pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Best Western Raphael Hotel Altona?

As of 21 Jumada I 2026, prices found for a 1-night stay for 2 adults at Best Western Raphael Hotel Altona on 15 Jumada II 2026 start from SAR 407, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 12 per day.

What time is check-in at Best Western Raphael Hotel Altona?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Best Western Raphael Hotel Altona?

Check-out is at noon.

Where is Best Western Raphael Hotel Altona located?

Located in Altona, this spa hotel is 0.7 mi (1.1 km) from Altonaer Balkon and 2.5 mi (4.1 km) from Miniatur Wunderland. Theatre Neue Flora and Beatles Platz are also within 1 mi (2 km). Hamburg-Altona Station is only a 3-minute walk and Königstraße S-Bahn is 13 minutes.

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Reviews

Reviews

8.2

Very Good

8.8

Cleanliness

7.8

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 204 out of 668 reviews
Rating 8 - Good. 318 out of 668 reviews
Rating 6 - Okay. 114 out of 668 reviews
Rating 4 - Poor. 27 out of 668 reviews
Rating 2 - Terrible. 5 out of 668 reviews

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Spacious rooms and friendly staff
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient, easy accessible, clean and frindly!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff, clean but small room.

Good location close to Altona station (for trains to the South I think). Very friendly staff and clean room with plenty of hot water. Only negative was that the room was pretty small and the bed also quite small.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the train station. It is clean and the rooms are nice. Staff are helpful. I recommend staying here!
Stayed 1 night in Aug 2023
Verified

8/10 Good

ABDUL BASHEER

Liked: Cleanliness, staff & service
I believe the hotel is good, but the AC services was not available only small fan was provided
Stayed 4 nights in Jun 2025
Verified

4/10 Poor

bum jin

Disliked: Staff & service, room comfort

not too bad

The hotel is nice to me. the location was good to me as well. Breakfast was so awesome. But due to the system change there was some misunderstanding.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Julien

Liked: Cleanliness
Ok
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a positive surprise - super clean, the beds were very comfortable, the bathroom big and the windows could be fully opened. We booked it because we took an early train and it is right next to the station. Friendly and fast check in.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael at the reception desk delivered an outstanding support for me to work quite you and efficiently.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place, nothing special.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just needed a place to store our belongings and sleep that was close to the transport system. This place was perfect for that.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
The property was great. My room was clean and spacious and the bathroom was wonderful!
Stayed 1 night in Oct 2022
Verified

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Tiny rooms and dreadfully overpriced

Tiny rooms. Way overpriced for the size.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Amie G.

Liked: Staff & service, amenities, property conditions & facilities
There was nobody at the front desk when I wanted to check out at 5 in the morning.
Stayed 1 night in Sep 2022
Verified

8/10 Good

YOSHIKI R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shower

The only complaint is the space of the shower. Although I know that it is pretty normal for any generic German hotels, I think that they could still do some arrangement, such as relocation of soup bottles, to give a little more freedom for showerers. Anyway, the amount of water and pressure are excellent!
Stayed 6 nights in May 2024
Verified

4/10 Poor

Hugo

Disliked: Cleanliness, property conditions & facilities
The location is close to the Altona train station, which is very practical. However the hotel rooms are old and have no air conditioning. When I arrived to my room, it seemed like the windows had been closed for days, it was hot and air quality was bad. Opening the windows helped but the noise from the station is there, so I wouldn't recommend to noise and temperature sensitive guests.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

charles

Liked: Staff & service, amenities
I was very disappointed that they had a room directly next to me being completely remodeled starting an 8:15 in the morning the next day, it was super loud. I understand that these hotels need to be worked on, but the front desk person should’ve let me know ahead of time or moved me to, a location where I’m not hearing a hammer at 8:15 in the morning. i expect more from a Best Western
Stayed 1 night in Dec 2024
Verified

8/10 Good

Ute

Liked: Staff & service, amenities, property conditions & facilities
Frühstücksbuffet gut und reichhhaltig,das Personal war sehr freundlich Die Zimmer waren sauber
Stayed 2 nights in May 2026
Verified

8/10 Good

Franziska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist super gelegen am Bahnhof Altona, die Zimmer waren sehr sauber und mit Wasserkocher und einem kleinen Kühlschrank ausgestattet. Leider war das Zimmer sehr hellhörig und wir konnten nicht gut schlafen.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Anna Tobia

Liked: Staff & service
Disliked: Property conditions & facilities
nicht am frühstück teilgenommen daher dazu keine Meinung. Generell eher alte Ausstattung. Für eine Nacht ok aber nicht um sich länger in den Zimmern aufzuhalten. Auch eher eng. Blick nach hinten ok, nach vorn auf Schienen wahrscheinlich laut. Gegend ok aber nicht schön. Wer nur Nahe Bahnhof übernachten will, ist es aber ok. Preislich finde ich es für diesen Standard extrem hoch. Für den Preis bekomme ich MotelOne mit komplett anderem Flair und Atmosphäre. Werde es wohl nicht erneut buchen.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Karolin

Liked: Cleanliness, amenities, property conditions & facilities
Das Zimmer war sehr geräumig und sauber. Das Personal sehr freundlich und das Frühstück lecker. Insgesamt eine gute Übernachtungsmöglichkeit in Hamburg.
Stayed 1 night in Dec 2025