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Rosen Heim HAKUBA

3.0 star property
Mountain tranquility meets relaxation at this Hakuba Valley retreat where travelers can soak in mineral hot springs after exploring scenic trails on horseback

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Rosen Heim HAKUBA, near Hakuba Valley Ski Area, offers a peaceful base with an indoor onsen. Enjoy the lobby fireplace after outdoor adventures like horseback riding and biking. Rejuvenate in the sauna, spa tubs, or with massages. Free WiFi and concierge available.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Twin Room

Desk, blackout drapes, free WiFi, bed sheets

Twin Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Triple Room

Triple Room | Desk, blackout drapes, free WiFi, bed sheets

Triple Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Desk, blackout drapes, free WiFi, bed sheets

Quadruple Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

Single Room | Desk, blackout drapes, free WiFi, bed sheets

Single Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Private bathroom
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Twin Room

Desk, blackout drapes, free WiFi, bed sheets

Superior Twin Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Triple Room

Desk, blackout drapes, free WiFi, bed sheets

Superior Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Desk, blackout drapes, free WiFi, bed sheets

Superior Quadruple Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 4 Large Twin Beds

About the neighborhood

Hakuba is home to Rosen Heim HAKUBA. Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Be sure not to miss outdoor adventures like hiking/biking trails and horse riding. Visit our Hakuba travel guide
Map
3750 Happo Hokujo, Hakuba, Nagano, 399-9301

What's nearby

  • Nice variety of trails and the scenery is beautiful. Doesn't hurt that it's an ex Olympic park.
    Hakuba Ski Jumping Stadium
    1 min walk - 0.0 km
  • Happo ski resort
    Hakuba Happo-One Ski Area
    3 min walk - 0.3 km
  • Hakuba 47 Winter Sports Park
    Hakuba 47 Winter Sports Park
    4 min drive - 1.7 km
  • Happo-one Adam Gondola
    7 min walk - 0.7 km
  • Happo One Sakka Ski Lift
    5 min drive - 2.4 km

Getting around

  • Hakuba Station
    9 min drive
  • Shinshu - Matsumoto Airport (MMJ)
    103 min drive

Restaurants

  • Blizzard (Pizza)
    6 min walk
  • Cru Cafe
    4 min walk
  • What's Good Cafe
  • ライオンカフェ
    9 min walk
  • Hakuba Taproom
    5 min walk

About this property

Rosen Heim HAKUBA

Hotel near Hakuba Happo-One Ski Area
Consider a stay at Rosen Heim HAKUBA and take advantage of an indoor mineral hot spring (onsen), laundry facilities, and a fireplace in the lobby. Active travelers can enjoy horseback riding, fishing, and cycling at this hotel. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a massage. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and hot springs on site
  • An outdoor tennis court, an electric car charging station, and a water dispenser
Room features
All guestrooms at Rosen Heim HAKUBA offer comforts such as air conditioning, as well as amenities like free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Refrigerators, children's slippers, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 8:30 AM for a fee: JPY 2,500 for adults and JPY 1,300 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Fishing
  • Horseback riding/rentals
  • Hot springs
  • Karaoke
  • Outdoor tennis court
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Handrails in hallways (40 inches high)
  • Handrails in stairways (40 inches high)
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 24 2026 to September 30 2026 (dates subject to change):
  • One of the bars/lounges
  • Breakfast
  • Dining venue(s)
  • Entertainment facilities
  • Hot springs
  • Laundry facilities
  • Meeting facilities
  • Recreation facilities
  • Sauna
  • Ski facilities
  • Spa/Beauty services
  • Hot tub
  • Tennis courts
The property will be renovating from March 24 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2500 for adults and JPY 1300 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Rosenheim Hakuba Hotel
Rosen Heim HAKUBA Hotel
Rosen Heim
Rosen Heim HAKUBA Hotel
Rosen Heim HAKUBA Hakuba
Rosen Heim HAKUBA Hotel Hakuba

Frequently asked questions

Is Rosen Heim HAKUBA pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Rosen Heim HAKUBA?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Rosen Heim HAKUBA?

Check-out is at 10 AM.

Where is Rosen Heim HAKUBA located?

Situated in Hakuba, this hotel is steps from Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area. Hakuba Goryu Ski Resort is 2.9 mi (4.7 km) away. Hakuba Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Rosen Heim HAKUBA Reviews

8.4

Very Good

8.6

Cleanliness

7.6

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 37 out of 82 reviews
Rating 8 - Good. 32 out of 82 reviews
Rating 6 - Okay. 7 out of 82 reviews
Rating 4 - Poor. 3 out of 82 reviews
Rating 2 - Terrible. 3 out of 82 reviews

Reviews

8/10 Good

Wei

Liked: Amenities, property conditions & facilities
A good stay. Nice to have hot springs and nice breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay. Great onsen. Giid breakfast buffet
Stayed 6 nights in Jan 2024

10/10 Excellent

charmayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Helpful Staff

Staff were wonderful, reasonably easy walk to the ski lift. you can hire gear on site as well as arrange lift tickets. Room was huge and very clean
Stayed 4 nights in Jan 2025

8/10 Good

Noriko

Liked: Cleanliness, staff & service
I was satisfied with breakfast.I could eat relaxed.Onsen was good after skiing.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located Happo One Hotel

A flat <5 minute walk to the Nakiyama lifts one way, to a row of Hakuba bars and eateries the other, this hotel was centrally located and a great choice for a ski holiday. The bath area is a highlight if you're into the Japanese bathing culture, with both inside and outside gender-segregated soaking areas. Fun happy hour activities daily were a nice touch (food samples, mochi pounding.)
Stayed 3 nights in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very clean. Excellent breakfast. Rooms are basic.
Stayed 4 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to HAPPO-ONE ski lifts; bus stations close by for other hills in the area. Great accommodations, friendly staff, and breakfast buffet was exactly what’s needed for a pre ski meal.
Stayed 5 nights in Feb 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family snow trip

Great family snow hotel in Hakuba. The staff could not be nicer and more helpful. Rooms were comfortable and soaking in the Onsen after a day skiing was a great plus. Nice breakfast in the morning. They arranged a 7 qm shuttle from the hotel for us when a taxi was not available. Definitely would stay again and highly recommended.
Stayed 5 nights in Dec 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
One of the less expensive places to stay that I could find. Good value for the price. Helpful, friendly staff - they sorted my ticket for the gondola / lift pass at Tsugaike Kogen, and shuttle bus. Clean (even though a little older). 10 min. walk to Happo-one bus station and dining options. Great breakfast buffet.
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Well what a 10 days that was. Fantastic from the moment we stepped into the front door to the moment we were dropped at the bus stop to leave. Excellent position to the lifts at happo one. And don’t miss the Friday night buffet (make sure u book early). The breaks and coffee every morning became my highlight each day. Set the tone for such a great day. And finally the onsen. What a great way to experience the onsen in Japan. Was always clean and super restorative after a day on the slopes. Well done team I definitely hope to be back
Stayed 10 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Clean tidy hotel with friendly staff. Nice Breakfast and traditional restaurant for evening meal. Fantastic onsen facility. Walk to lifts. Highly recommended.
Stayed 7 nights in Feb 2026

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Great location, helpful, Onsen, dining
Stayed 6 nights in Feb 2023

8/10 Good

BAN HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but transportation in Hakuba is inconvenient have very limited buses. Hotel are far away from Hakuba station
Stayed 3 nights in Apr 2025

10/10 Excellent

Luke

Great
Stayed 6 nights in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything. Staff were very accommodating.

6/10 Okay

David

Disliked: Staff & service
Safe in room was charged 100y every time you used it. Charged 2000y for short lift to the train station when other accommodation we stayed at, it was al part service Even though it was warm & comfortable & close to the ski lifts
Stayed 4 nights in Feb 2023

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cicely racist Extremely dated and old-fashioned

I am quite surprised to see the high points on Hotel.com about this hotel, I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms
Stayed 2 nights in Feb 2025

6/10 Okay

憲央

Liked: Cleanliness
ビジネスホテル宿泊的なイメージ、とりあえず無難です。
Stayed 1 night in Aug 2025

10/10 Excellent

Okamoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回ツインのお部屋でとても広く窓から見える景色は最高でした！ アットホームな感じが自分には合ってたので 白馬方面に行く時はまたお世話になろうと思います。
お部屋からの景色
お部屋からの景色
駐車場からの景色
Stayed 1 night in Jul 2025

8/10 Good

SHUJI

Liked: Cleanliness, staff & service, property conditions & facilities
大浴場が良かったです。
Stayed 1 night in Jul 2025

10/10 Excellent

masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉、食事、清潔な部屋 最高のホスタピリティを提供していただけました。サウナに入らなかったのは少し残念かな。でも全く気にならないほど他のサービスが素晴らしかったので大満足です。来年も利用します
Stayed 1 night in May 2025

8/10 Good

CHUN YING

Liked: Cleanliness, staff & service, room comfort

白馬滑雪友善

雖然稍微比較老舊，但是設施維護良好，有完整的滑雪周邊設施包含烘乾設備，鄰近名木山纜車，對於滑雪客非常友善。早餐沒有很花俏奢華，但是營養均衡且沒有過度調味。
Stayed 5 nights in Dec 2024

8/10 Good

Yukie

Disliked: Cleanliness, staff & service
お風呂と朝のバイキング最高でした。 また利用したいです
Stayed 1 night in Oct 2024

8/10 Good

Akira

Liked: Cleanliness, staff & service, property conditions & facilities
大浴場の八方温泉が気持ち良かったです。
Stayed 1 night in Sep 2024

2/10 Terrible

Hirotaka

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
施設には何も不満はないのですが、朝食の時に十分に時間内だったにも関わらず時間を急かされ、他の席の方が朝食が終わりコーヒーを飲んで団欒しているのを「早く帰れよ」と言う雰囲気丸出しでスタッフが舌打ちしていたり、バイキングで「納豆がないんです」と言ったらあからさまに嫌な顔をされました。 サービス業には向いてない方がホールにいるようで残念でした。 「仕事」とは何か？と言う事を再認識させて貰えて良かったのかも知れません。
Stayed 1 night in Aug 2024