2/10 سيّئ للغاية
Ricardo
مسافر برفقة عائلة وأطفال صغار
٢٠٢٥ أبريل ١٤
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
Nightmare Rental Experience in Marbella: Left Stranded with No Refund
After months of planning my Marbella vacation, I arrived at what should have been a perfect beachside apartment only to find myself locked out with no way to enter. The owner was completely unreachable - all calls went to voicemail and messages through the booking platform, emails, and texts went unanswered.
After waiting two hours in the scorching sun with my luggage, I was forced to book a last-minute hotel at premium rates. The owner finally responded the next day with a brief, unapologetic message claiming "phone issues" and offering to let me check in a day late - without any compensation.
When I requested a refund citing their failure to provide the agreed-upon accommodation, they refused, hiding behind their strict cancellation policy. The booking platform has been equally unhelpful, siding with the owner despite clear evidence of communication failure.
I strongly caution anyone considering this property or owner. What should have been the start of a relaxing vacation turned into an expensive, stressful ordeal that could have been avoided with basic professional courtesy.
One star, and that's being generous.
Ricardo
أقام ليلة واحدة (1) في شهر أبريل عام 2025