"Didn’t let us check in wouldn’t let me redo my reservation. Sent me on to the road at 2:30 in the morning due to my id being expired by 2 months. Didn’t even know it was. Then my significant other tried to use his id and make a new reservation and they would let me use my card to pay. Completely ridiculous."

"Paid for a room with the jacuzzi tub and once I checked in they told me the room was unavailable due to maintenance. They down sized my room but still charged me for the jacuzzi tub room I booked. Horrible customer service"