"This hotel is great with good facilities across the board but it is, without doubt, the staff a that make it exceptional."

"True traditional English style property with very helpful and friendly staff. We loved the decor in our room and the bed was one of the most comfortable that we’ve ever slept in. Great buffet breakfast with both continental and English options. Wonderful location close to Russell Square and easily walkable."

"This hotel is gorgeous. The staff is amazing. They go above and beyond. We will definitely stay again when we return to London."

"一流のもてなしだった。ただその堅苦しさには評価の分かれるところ。"