"Expedia promised toiletries. 2 skinny bars of soap but no shampoo. On night two there were no big towels. I had to go to the front desk ans they gave me one big towel and one small towel for two people who needed to shower, and said that's all they had left. How does a hotel RUN OUT of towels? Also, I booked a non-smoking room and when we walked in our room it reeked of cigarettes."