Find all hotels by Independent in Franklin, MA

"Friendly staff, clean room, lots of amenities. "

"We had a great stay. The staff was great, hotel was clean our room was spacious. "

"In my reservation notes I requested a room away from loud areas as I have trouble sleeping, and the person I stayed with had work at 4 AM (two hours away), so rest was very important. We were placed above the bar in the lobby ? directly outside our room with open walls. The bar was closed but remained loud with guests well past midnight. I understand noise while the bar is open, but there did not seem to be any quiet expectations afterward.given my pre request in booking u would think we would be placed away from the BAR. I called to ask if other rooms were available. The only option available was a room a few doors down in the same area. Staff were very kind and offered complimentary breakfast, which was appreciated, and the breakfast staff were incredibly friendly and helpful both mornings. The next day we were moved down the hall to the third floor which was quieter, however the room smelled strongly of cigarettes and did not seem like a non smoking room. I have asthma and this bothered me during the stay and I woke up with a sore throat. I assumed availability was limited due to the night before they said that and did not request another change. While the breakfast was a kind gesture, the main issue was sleep and the ability to enjoy the room. Food does not really resolve that and it felt somewhat wasted when the reason for getting a hotel was to rest. A more appropriate resolution would have been offering a future stay at another doubletree rather than a meal ."

"The room was clean, and nice staff. Very decent breakfast buffet."

"My room flooded from the shower and they kicked me out instead of helping me find somewhere else to stay I came from the club roofied and they kicked me out cuz I passed out in the shower but it’s a stand up shower so the drain should’ve never flooded"

"Very clean, safe, and kind and friendly staff. I highly recommend this Sheraton if you need a comfortable stay in the Boston area."

"I requested housekeeping. Replenishing all that it needs. Doing all that you have to do to make it beautiful again.'"

"There is a church providing meals to the homeless across the street- I stayed to be able to walk to the convention center but the street had people on it at all hours of the day and night who were struggling with their mental health and I did not feel safe as a woman with my children walking on the street. Please be aware as I saw no other reviews that mentioned this. The hotel itself is fine and if you valet and get in your car and leave it’s ok. "

"The room is clean . "