"I arrived and was greeted by friendly and helpful staff. After receiving my room key, my family and I proceeded to our assigned room on the third floor. Upon opening the door, we discovered that the room had not been cleaned. I returned to the front desk and informed the staff member of the situation. He apologized and promptly reassigned us to a different room on the first floor. I have stayed at this hotel for many years, and while I have generally had positive experiences, this is the first...