8/10
We enjoyed our stay at the La Quinta, and had no issues with most of it. When checking in, I specifically asked if we would be able to extend our stay by one night 'IF my family member's parent allows the visit'. I was told there were plenty of open rooms, and it would not be an issue. I forgot the morning we were to check out to go to the front desk and pay for another day. When I realized check-out time had passed, I immediately went to the desk. The manager on duty was fairly sharp with me, telling me I was '30 minutes LATE checking out', that there WERE no rooms available (turns out there were), and that what I was told upon checking in wasn't 'really their problem'. She also told me, "You should have reserved the room for an extra night when you checked in", although I had already explained that I didn't know then I would be staying--that it depended on a former family member. I did explain that had I known, I would have--and that if she'd like to deal with this person, to go for it. I will give her credit--she was able to change her attitude, allowed us to keep our room, and was pleasant from then on. Everybody has a bad day--I guess that was her moment. Everything else was great.
Paula
أقام ليلتين (2) في شهر مايو عام 2025