6/10 مقبول
Renee
مسافر برفقة عائلة وأطفال صغار
١٠ أبريل ٢٠٢٦
عناصر نالت الإعجاب: النظافة وحالة المنشأة ومرافقها
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
The property has alot of activities for kids ( pools, water park and lazy river). Also, our room (jr. Ocean view suite) was very nice and with great view. However, the service was not very good. My son fell and got a bad cut and there was no first aid kit available. We were told that we had to pay the nurse $150usd to get antibacterial oinment and a bandaid. After asking for the manager, guest services said the hotel would cover the fee for the nurse. Also, their was no cocktail menus and the bartenders didn't make good cocktails other than frozen drinks and the drinks were weak. We also had to wait amount an hour for food at the restaurant. Also, it was supposed to be all inclusive but alot wasn't included ( ex. Modelo/Heineken beer etc) and they had room service from 10am to 10pm, but when I called they said only burgers, sandwiches and quesedillas were available and the pasta was available after 10 and I would have to pay for it. The buffets were good with variety and we enjoyed the Red Snapper restaurant which had great views of the beach. So overall that's why I give the resort a 3 star rating. But we still had a good time just know this is not a luxury/five star resort.
Renee
أقام 4 ليالٍ في شهر أبريل عام 2026
