Room was absolutely filthy upon check-in. They would not move us or have someone clean the room. The desk staff's solution was to hand me cleaning supplies and have me clean my room MYSELF.
Spoke to management the following day and got further runaround, saying they'll "try" to compensate me but have to check.
Stonewalled me and refused monetary compensation, but they were kind and generous enough to leave Doritos and a bottle of water in my room the following day. Thanks for the $3 worth of snacks to compensate for a disgusting room full of dirt and pubic hair!
Building condition is poor as well. Giant potholes, elevator out of order, the pool, *which they advertise as a key amenity*, is closed until 2026 AT LEAST.
Water from drink machine tastes moldy, like it hasn't been cleaned in years.
Water bubbler in fitness center was empty and not refilled for our entire stay.
0/5 stars