Reception well-staffed &didn’t have to wait, but our room wasn’t ready on arrival, which was disappointing. An apology & an offer of a pot of tea while we waited would have made a difference but we were feeling quite fed-up by the time the room was ready.
At the hotel’s invitation, we had upgraded to sea-view junior suite but the room allocated (110) didn’t meet their description of a junior suite so we queried it. James was brilliant, he showed us two other junior suites but, although definitely suites &very nice, both were very cold – no heat in the rads - and neither had a sea view. We decided to revert to a Deluxe Sea View and James showed us two rooms. The one we chose was lovely but again was very cold – no heat in the rads & one of the windows didn’t close properly. James provided a small oil-filled radiator and that did the trick; we were happy with the room. The lady on reception was very helpful, and quickly refunded the extra cost of the suite. Service at breakfast was very good as was the food – good variety and nicely cooked. Dinner was a bit strange in that the room information referred to the Lawn restaurant as “Championing the very best of British cuisine …” but the menu was Italian (where would we be without Google!). The food was good (if a bit on the expensive side) but not the British cuisine we would have liked, again the service was very good. Very friendly and efficient staff (with the possible exception of the gentleman who checked us in).
