Property looked new and was very clean inside and out. My problem was not being made clearly aware of Woodspring Suites unique policies. No coffee in room, no coffee in lobby, no breakfast (hot or cold), no shampoo/conditioner/lotion, small cake soap, no handtowels, no hairdryer, no iron. ALL of these are staples at most all standard hotels. If not made aware of these differences, I caught completely off guard but could easily have packed and compensated for these issues if I knew in advance. Front desk staff was friendly however there was only one person and when I went down to discuss if I could get or pay for some supplies, there were multiple people waiting because of trouble confirming another guests reservation. Surprises and no assistance just leaves a bad taste despite the nice condition of the property.