First Group The Palace All-Suite

Property class: 4

Choose dates to view prices

At First Group The Palace All-Suite, you can look forward to a terrace, a library, and dry cleaning/laundry services. Active travelers can enjoy fishing at this hotel. Treat yourself to a body scrub, a body wrap, or a manicure/pedicure at La Vita Spa, the onsite spa. Guests can also expect to find a bar, a business center and a steam room.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Air conditioning
  • Parking available
  • Business services
The current price is SAR 277
SAR 319 total
includes taxes & fees
25 Oct - 26 Oct

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Apartment, 1 Bedroom, Sea View

A hotel room with a large bed, a nightstand, a mirror, and a window with a city view.

Apartment, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed, Sea View

A hotel room with a large bed, a view of the ocean, a wooden headboard, a bedside table with a lamp, and a chair.

Double Room, 1 Double Bed, Sea View

  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Penthouse, 3 Bedrooms, Balcony, Sea View

A spacious bedroom with a large bed, a TV, and a balcony with a city view.

Penthouse, 3 Bedrooms, Balcony, Sea View

  • Sea view
  • 85 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms, Sea View

A hotel room with two beds, each with a green blanket and a white pillow. There are two bedside tables with lamps. The room has a striped wallpaper and a large mirror above the beds.

Apartment, 2 Bedrooms, Sea View

  • Sea view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Apartment, 2 Bedrooms, Mobility Accessible, Sea View

A living room with a large window, a sofa set, a wooden coffee table, and a television.

Standard Apartment, 2 Bedrooms, Mobility Accessible, Sea View

  • Sea view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

You may also like

Ad
A hotel room with a bed, a wooden desk, a chair, a TV mounted on the wall, and a window with curtains.

ONOMO Hotel Durban

Durban
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 148 reviews
The price is SAR 206
SAR 240 total
includes taxes & fees
16 Nov - 17 Nov
ONOMO Hotel Durban

About the neighborhood

Located in Durban Beachfront, a neighborhood in Durban, First Group The Palace All-Suite is near a train station and on the boardwalk/promenade. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Durban Beach and Umhlanga Rocks Beach. Traveling with kids? Consider Durban Funworld, or check out an event or a game at Sahara Stadium Kingsmead. With scuba diving, snorkeling, and water skiing nearby, you'll find plenty of adventures in the water. Visit our Durban travel guide
Map
211 Marine Parade, Durban, KwaZulu-Natal, 4001

What's nearby

  • A beach with waves, a city skyline, and a bridge in the distance.
    Golden Mile
    2 min walk - 0.2 km
  • A large wave curling over the ocean with a city skyline in the background.
    Durban Beach
    4 min drive - 1.8 km
  • Durban Funworld
    2 min walk - 0.2 km
  • Addington Beach
    3 min walk - 0.3 km
  • Blue Lagoon
    13 min walk - 1.1 km

Getting around

  • King Shaka Intl. Airport (DUR)
    31 min drive

Restaurants

  • Joe Cool's
    3 min walk
  • Baobab cafe
    13 min walk
  • Debonairs Pizza
    5 min walk
  • Chicken Tikka Palace
    8 min walk
  • 3 Piers Coffee Co
    2 min walk

About this property

First Group The Palace All-Suite

  • Upscale family-friendly hotel by the ocean
  • At First Group The Palace All-Suite, you can look forward to a terrace, a library, and dry cleaning/laundry services. Active travelers can enjoy fishing at this hotel. Indulge in a body scrub, a body wrap, and a manicure/pedicure at La Vita Spa, the onsite spa. A bar, a business center, and a steam room are available to all guests.
  • You'll also find perks like:
    • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
    • Free bicycle rentals, self parking (surcharge), and a roundtrip airport shuttle (surcharge)
    • Babysitting (surcharge), barbecue grills, and a banquet hall
    • A TV in the lobby, an elevator, and a 24-hour front desk
  • Room features
  • All 76 rooms have comforts such as air conditioning, as well as amenities like safes.
  • Other amenities include:
    • Showers and free toiletries
    • TVs with satellite channels and DVD players
    • Cookware/dishes/utensils, electric kettles, and daily housekeeping

Similar properties

A hotel room with a bed, bedside tables, a desk, and a lamp.
The Blue Waters Hotel
Durban Beachfront
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very good, 1,000 reviews
The price is SAR 272
SAR 313 total
includes taxes & fees
25 Oct - 26 Oct
The Blue Waters Hotel
Compare similar properties

Frequently asked questions

Does First Group The Palace All-Suite have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at First Group The Palace All-Suite?

As of 23 Shawwal 2026, prices found for a 1-night stay for 2 adults at First Group The Palace All-Suite on 25 Shawwal 2026 start from SAR 277, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is First Group The Palace All-Suite pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for ZAR 55 per night. There is free parking nearby.

What time is check-in at First Group The Palace All-Suite?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at First Group The Palace All-Suite?

Check-out is at 10 AM.

Does First Group The Palace All-Suite provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–6 PM on request. A fee of ZAR 350 per vehicle applies.

Where is First Group The Palace All-Suite located?

This family-friendly Durban hotel is located on the boardwalk/promenade, within 1 mi (2 km) of Golden Mile and Durban Beach. Durban Funworld and Dairy Beach are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

First Group The Palace All-Suite Reviews

8.2

Very Good

8.4

Cleanliness

8.8

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 51 out of 122 reviews
Rating 8 - Good. 44 out of 122 reviews
Rating 6 - Okay. 13 out of 122 reviews
Rating 4 - Poor. 9 out of 122 reviews
Rating 2 - Terrible. 5 out of 122 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The cover thing about the hotel was the location. Great view of the beach and ocean and easy to walk e everywhere. Room was close to the pool and parking was free and easy. The shower leaked through the bottom by the door. People by pool woke us at 3:00 am one night not a 5 star hotel but I’d stay there again. Not expensive. Nice staff
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place by the beach.

The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location by the golden mile beach

good location just by the beach and room has great view of beach to watch sunrise
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
View from the Penthouse
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

It was a great experience at The Palace Hotel. Staff is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Stayed 14 nights in Jan 2023
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
Das Hotel ist recht in die Jahre gekommen. Die Fenster sind nicht dicht, man hört alles von draussen. Die Einrichtung und Möbel sind sehr alt. Das Sauberhalten durch dies sehr schwierig. Wir hatten eine Wäschereiauftrag erteilt, die Wäsche wurde dann wieder in unseren Beutel zurückgestopft, wir wurden auch unfreundlich darauf hingewiesen, dass wir diese schon längstens hätten holen müssen (sie haben uns versucht im Zimmer zu erreichen, jedoch niemand habe abgenommen, einen Zettel zu hinterlegen oder so ist ihnen aber nicht in den Sinn gekommen). Grundsätzlich ist der Service sehr langsam und unaufmerksam. Dinge auf der Karte waren nicht verfügbar z.B. Weinkarte.
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We hadden speciaal dit hotel geboekt een kamer met balkon . En bleek dat het hotel geen kamers meer heeft met balkon waren voor de residenten . Jammer , dat booking daar niet van op de hoogte was. Dat is toch een beetje van bedrieg de boel . Het is de derde keer dat we met hotels.com dit ervaren . In HUA HIN was er in ons hotel zelfs niet te logeren daar ze aan t renoveren waren 110€ foetsie . De eigenaar was zo vriendelijk om ons iets anders i d plaats te zoeken . Koste uiteindelijk 29€ en was 10 km uit het centrum .
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and my apartment was very clean. The staff is very professional
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Stayed 5 nights in Jan 2022
Verified review

8/10 Good

Liked: Property conditions & facilities
Disliked: Room comfort

Great place with great views

The hotel is nice and clean but the rooms are a little small. TV was intermittent.
Stayed 3 nights in Jan 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Stayed 2 nights in Jan 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

Not worth the price

Hygiene standards were pathetic. The rooms had a damp smell.
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Not too thrilled

The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences. Wi-Fi did not work in my room for the duration of my stay. As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time. I was not happy
Stayed 4 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the best stay

There wasnt enough parking and the door to the apartment wasnt easy to lock.i also had issue with my breakfast as my booking was done with breakfast but i had to go to the reception twice for them to give me access to breakfast as it was not reflecting on the hotels system.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unknown delight

This location is one of the unknown gems on the Durban coastline. Boasting a 4 star rating they live up to the hype. The staff are extremely friendly, the units are clean and have an amazing view. Their in house restaurant are efficient and an excuse to stay in. Definitely recommended
Stayed 1 night in Mar 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience and will visit again

I think the bathroom could do with improvement by having a new toilet seat fitted and the towel rail could be better placed as it is in the way whilst showering. Maybe a smart TV with Netflix would be a nice improvement to the room as well. However all in all it was a good experience because the staff are so friendly and welcoming and I’ll definitely stay at the Palace again.
Stayed 3 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay :)

it was a truly amazing stay, everyone was so kind from the beginning till the end of the stay. we ended up going fishing and the restaurant allowed us to keep our fish in the freezer till it was time for us to leave. when we asked for the room to be cleaned / towels to be changed everything was done on spot. the thing that made us the most comfortable is the fact that we felt safe during the whole stay , with this whole covid-19 story , there was senatiser available throughout the hotel. thank yous so much for making us feel at home. we miss it already.
Stayed 7 nights in Feb 2021
Verified review

6/10 Okay

Disliked: Staff & service, room comfort
The place was clean and decent, however we had to make numerous calls to reception to sort out a whole lot of issues which included cleaning of the rooms that was decided on check in, fixing of the air conditioner, toilet leaks, noisy neighbors etc. Overall it was a disappointing experience.
Stayed 5 nights in Sep 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Renovations

Cleanliness, zero. No cleaning happened during my week stay due to Covid apparently. That place is more of a backpackers than anything. Renovations. Renovations Renovations
Stayed 5 nights in Sep 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly.
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly.
Stayed 3 nights in Feb 2020