Find hotels near Doune Castle, Doune from SAR 242

"Check in was easy. Reception staff was courteous and helpful. The bed was clean and comfortable and the room was spacious. However, the room floors were very dirty. The room smelled like heavy smoke, and a little musty, Especially in the bathroom. There was also an air freshener in the room to cover up the smell but it made it worse. The restaurant looks nice, clean, and presentable, but the food was average and the staff were not very attentive. Overall, not bad for a middle of the road hotel, and has potential to be nice. It just didn’t quite deliver anything over average."

"I booked this hotel because of its pool, so I could swim whilst away from home. When I checked in I was informed the pool was closed. No advanced warning, no apology, no offer to use another hotel's pool. Room was okay, very basic, sachets of cheap instant coffee and a couple of teabags, no snacks or even water. Probably not the hotel's fault but the whole place was evacuated because of a fire alarm and we had to stand on the corner of a freezing cold windy street whilst the fire engines came and went one evening. Again, no apology. I came back from my conference exhausted, made my way to my hotel room to find the key didn't work, had to go back to the lobby and join an extensively long queue to have my key reactivated. Again, no apology, just a barrage of questions from a young woman who clearly thought I looked like some sort of criminal trying to break into my own hotel room, in my smart conference wear, and quizzed me relentlessly before she sneered at me and reactivated it without apology. If the staff learned to apologise for the errors that impact guests' stays, they'd land a lot easier. But this was a catalogue of errors dealt with by utterly miserable staff who haven't learned the word 'sorry' No idea what the breakfast was like as apparently it wasn't included."

"Nice bar area with pool table. Breakfast was nice selection. The staff didn’t tell us we could order pancakes and poached eggs off the menu but we worked it out. Would’ve been nice to be told this. Lovely quiet family room, spacious and lots of wardrobe space. Lovely cleaning ladies, towels changed daily. "

"Lovely old hotel. Many stairs to climb."

"The room was a bit dusty, and the Chromecast wasn't working. I asked the staff for help, but they didn't seem particularly bothered or forthcoming. The hotel itself is lovely, though, as previous reviews have mentioned, the staff let it down a bit."

"A lovely and quiet hotel. Nice and clean also. Comfy bed and a great night’s sleep. "

"I stayed here on my own after going to the theatre. I was expecting a small budget hotel, so was fine with the size of the room and no window. The first room I had was right beside the entrance on the first floor. I asked if I could be moved as I knew I would hear everyone coming and going through the night. Staff were very accommodating abs moved me to a room a floor up and furthest from the entrance. However this room wasn’t as clean as the last room. Bedding was marked and toilet wasn’t as clean as it should’ve been. Again, "

"Smooth check in. Received a message to say room ready early and got a code to self check in. Bar staff were so friendly and helpful."

"very very good as ever, it's always my top place to stay when in glasgow as it's miles above the rest and feels very welcoming, safe and clean. "