This boutique hotel is an absolute gem in the Old Town of Dijon. Beautifully restored by its owners Eve and Sebastian, each room is meticulously decorated and the staff and service levels were top notched.
I was first unsure by its 3-star rating (likely due to its lack of elevator), but from the initial booking process to finally leaving Dijon on the train, the owners and staff went way above and beyond in every way.
I initially booked the suite (unknowingly on the top floor), the hotel immediately sent me a message to let me know, so that there are no surprises at check in. When I decided to change the reservation to a lower floor, they were responsive and accommodating.
Check-in with Alex was really pleasant and smooth, he helped us with all the suitcases up to our room. He also did a fantastic job serving our breakfast, making our OJ and cappuccino and eggs, along with other beautiful items in the French breakfast menu.
The wine tour to Burgundy with Sebastian was so enjoyable, and his knowledge of the region is truly amazing.
The absolute evidence of "going above and beyond for your customers" is at the last hour. We had to catch a train out of Dijon, but unfortunately the booked taxi did not arrive. Sebastian came to the rescue with his SUV, got all of our suitcases, and rushed us to the station despite heavy traffic, and even helped us with our luggage up to the platform! This is a 5-star experience and highly recommended!
