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"Amazing staff food & spa. A real treat to stay!"

"really nice hotel good buffet breakfast and friendly staff will def return"

"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"Just very annoyed. Room was not as good as last time in same category. No lift this time. Air-conditioning was not working even after complaining, no free drink offer despite Expedia vip. Really really upset and annoyed."

"Good"

"From the moment we arrived all of the staff were lovely. The building was beautiful. Breakfast was amazing. Really lovely place and perfect location to explore the palace."

"Good"

"The room was clean and well maintained. Excellent breakfast choices with ample provided. All the staff we encountered were very helpful and pleasant."

"Unfortunately, our stay was very disappointing. The biggest issue was that there was no bedding provided at all for the living room sofa bed(just a sheet over the bed), meaning the children had nowhere suitable to sleep - no quilt, no sheets, and no pillows. This was a basic necessity that should have been provided. We tried contacting the host through WhatsApp and messages but received no response, even after checking out. We also had no WiFi password. The information sheet said to refer to a...

"Our second visit and we would be happy to stay again. Set in a lovely olde worlde part of Shepperton it is a nice quiet location very close to the river. Lovely bar area and restaurant with an out door area to sit and watch the river life. The bedroom was a good size and comfortable, water pressure for the shower was a bit low but adequate. The staff were very helpful and we enjoyed our stay."

"The property was a period property with lots of character, it was clean and tidy with excellent staff who went above and beyond. We dined at the restaurant which was amazing!"

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"It was clean and staff were great"

"It was a good basic room suitable for a night's stay."

"I booked here because it was available after a canceled flight and I got in after 11pm. Granted, it was a heatwave, but the room was excruciatingly hot. I put their small fan in the window and it barely helped. One desk lamp worked. The other did not. None of the light switches worked, including the one for the bathroom. Good thing I had a flashlight. The shower door was coming off it's tracks. Otherwise, the place was great! I didn't have time for the breakfast, which was 29 pounds!"

"The room was very hot. Bed mattress was great but pillows weren't very good."

"Edwina was a welcoming host! Nothing was too much trouble! Made sure we always had what we need! Accommodating our American car! Fabulous fresh cooked breakfast! Room was lovely which was cleaned daily. The best shower pressure! Tea coffee, water and juice in the room. Great location, walking distance to Esher town centre and the Racetrack! Highly recommend Edwinas home!"

"I loved this place. When I go to England, I enjoy these smaller, transformed hotels much more than bigger ones and Hand and Spear has been the best. The room I got was spacious with ample wardrobe space and beautiful decor. The bath was insane with a beautiful claw foot tub. I’m very self-sufficient when I travel so I don’t expect a room made up each day but I’m sure they would accommodate you and they quickly brought extra towels when I asked. The thing is…my room had food and a little fridge...