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"The room was brill for me as a single room but was updated to a Twin room which was excellent,and all the staff,waitresses,bar and reception could not be more welcoming especially whe you are on your own. Could not fault"

"The hotel is ideally located in the village with an outside seating area across the road and overlooking the river. We ordered salads for lunch which were brought to our table in PLASTIC baskets with the salad presented on a serviette! When questioned the waiter explained that they do not allow crockery outside yet drinks were served in glasses! Given our experience at lunch we chose to eat our evening meal at a Tapas bar and our breakfast at a nearby coffee shop. The hotel is in need of some...

"The hotel is right on the prom and beach.We had a superior room, which had a lovely view. Staff were generally lovely. My only real issues were that only one window opened in the room and that the room smelt bad. Not sure what of but maybe damp carpet. I was told there were no other superior rooms left to change rooms. Unfortunately did not get a chance to use Spa etc.I would like to return and hope for a better smelling room."

"everything was great definitely stay there again"

"The property what they gave us was not the one we booked it was very very basic no curtainat the door small doors passage and bedrooms I have never stayed in a property so small Proper On a rubbish site will never visit again and will not recommend"

"We love Herons Retreat, we have been many, many times! Well over 15 times, so that shows how much we love it."

"Beautiful castle and surroundings just a bit tired"

"Nice little hotel with a restaurant and bar, the food was cooked very well and served hot. A full English breakfast was cooked fresh from ordering and served piping hot"

"We stayed in a twin room .beds comfortable but room very narrow. No mirror to do hair.toilet roll holder broken. Friendly staff in restaurant, lovely food. Not much disabled parking which made things difficult. Lovely treatments in spa."

"Amazing staff "

"Enjoyed are one night whilst visiting a friend in near by hospital"

"Beautiful building and grounds. Comfortable bed and tasty breakfast."

"Great hotel on waterfront. Very helpful staff. Shared bathrooms but otherwise all very modern."

"Lovely, well maintained Victorian building with staff who go the extra mile to be welcoming and helpful. Parking is available though limited. Rooms are clean and comfortable, with roomy en-suite baths. There is a lot of traffic on the nearby roads, so bring earplugs if you're sensitive to noise."

"Close to shops, restaurants, etc. easy to find, plenty of parking, beautiful surroundings, kind and helpful staff, everywhere is clean, food is delicious."

"Lovely, kind staff. Room service was great."