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"Everything was fantastic.The staff was courteous.Breakfast was good.Place was clean and everybody was friendly"

"This is a hidden gem! It’s completely remodeled and updated. In addition to the rooms being tastefully decorated, the outdoor areas were great! From the pool to the fire pit, to a gazebo & outdoor seating, it was very inviting. The lodge (a separate building) had many board games, TV, and early morning coffee. Online check in and checkout was easy. An old motel made new! Definitely recommend!"

"It was the best!!"

"Convenient location, but wish there was a better place to sit in the lobby and escape from all the beauty contest people. Nice shuttle service to the bathhouses. Very convenient."

"The staff was extremely helpful and accommodating to our requests."

"Really nice hotel. VERY helpful staff, especially the driver. I asked him for suggestions for dinner and not only did he suggest some, but he took us there and came back and picked us up when we were ready. It wasn’t far, but it was across the river, so we would have had to drive and find a parking place. Very clean and quiet with comfortable beds and a WONDERFUL breakfast!"

"Motorcycle clubs the last two times we stayed there and one club was telling us where we had to park want be back to much drugs and alcohol"

"The rooms were very clean ans fresh. The beds were comfortable. All of the staff was helpful."

"From the start, communication with staff was excellent. Check-in was very easy and smooth, as was check-out. I let them know we would be arriving soon and they replied with all instructions and info. Walking into our room, we were so happy with everything inside. Room was clean, bathroom was clean, kitchenette was stocked with coffee pods, muffins, and water. Our first trip to Hot Springs was amazing, and the Derby Inn was definitely a huge part of that reason. Air conditioner worked very well,...

"Great"

"The hotel was great, the issue we had was the lack of info we received when booking through Expedia - just know the hotel does not have elevators (so if they have conventions etc going on & you find yourself on the 2nd floor requiring stairs - you won’t be able to find a ground floor room to switch to). We had my 87 yr old mom with us and stair wind her. Toilet in our room was low also with no hand rail - so be sure to ask for a room with everything you need ahead of time. The hotel...

"Everything was nice. But the children were very disrespectful. Running around like they were at home. They need better supervision. Very noisy kids."

"My wife and I rented a castle for our 20th anniversary. We got the anniversary package and vow renewal package. When we arrived there was cake, champagne, and two engraved champagne glasses for us. The vow renewal the following day was very nice, they have a little chappel on the property with a waterfall for pictures. We left for dinner and when we returned there were tealight candles all areound the room and a rose as well as a copy of our vows on the bed plus more champagne and two more...