Upon arrival, no one was there to help and you have to go to the neighboring hotel to checkin. We were also told rooms with kitchens were for long term stays, although we already had booked one for the night. Once we were eventually led to our room, it did have a kitchen, but was the room was very dirty. The refrigerator was not usable and had built up ice and freezer burn and was leaking. The linen was dirty (towels and bed sheets). The space had an overall smell of dirty mop water. I took pictures and we tried to clean the space as much as possible, in order to be able to enjoy our stay. We did have to ask for more linen though, which may have upset housekeeping because the next morning she said something to the gentleman at the front desk when she saw my husband, and the front desk then refused to allow us to check out at noon, even though we had clothes in the dryer. We will not be coming back or recommending either this hotel or the neighboring hotel to anyone else. The customer service seemed ok the night we checked in, but the next morning they seemed vindictive and not accommodating, although they acknowledged the room was not up to par.
