The cabin, property, & location was lovely. However! Communication with the host was not prompt & sometimes was hard to understand. Upon checking in, we sat on the bed which immediately broke! The mattress was very heavy, being only supported by a few 1” wood slats one of which broke, & a piece of plywood. We were able to get the slats & wood repositioned & the very heavy mattress back in place, after receiving a few splinters from the plywood. Then at 2 AM as we were sleeping, the bed once again gave way, & the mattress fell to the floor. Quite the shock! Can you imagine? We ended up sleeping on the mattress on the floor. We also had a mouse run out of the bathroom, in addition to several glass shards on the rug next to the bed which we found by stepping on. There were dead bugs in the dishes & the locks were padlocks. We notified the host who took forever to respond & never addressed the glass or mouse, & then implied the broken bed was our doing. We asked for either a refund for that first nite, & we would pay to sleep on the floor for the 2nd nite or a full refund & we’d check out early. After hours of trying to communicate with the host, we finally just checked out a day early & requested a full refund which the host did agree to. Then when Vrbo notified us of the refund, it was only a partial refund, so the Vrbo rep went back & read our messages & agreed that the host said they would give us a full refund which had to be done by the VRBO rep. Book at your own risk!
