4/10
The hotel staff and facilities are good (SPA/pool in particular excellent) BUT we were in a 2 bedroom suite and the climate control / AC was not working throughout. We called at 2:30am restless from the poor disturbed sleep and were informed management had just decided on behalf of all guests to disable all climate control (!?!?) and that nothing could be done until the morning when the manager was back on shift.
We had a terrible night
On check out we were given a tiny discount (less than 10%)
All felt very below 5 star standard
Harinder
أقام ليلة واحدة (1) في شهر يونيو عام 2025