Find hotels in Connewarre from SAR 215

"My wife and I booked a Deluxe King room but were disappointed with the facilities provided with the room. The external pool was closed. No information was provided in room regarding facilities available. Basic tea and coffee making facilities but nothing extra, like a biscuit! Some information on local facilities etc would have been appreciated. More effort was put into inviting us to a opportunities evening than providing facilities etc in a room that was extremely overpriced when compared to other places we have stayed at in recent times."

"Coffee making facility in the rooms would be great. Otherwise, fantastic"

"The room was comfortable and adequate for a one night stay . The bathroom had recently been renovated but some other parts of room looked a little tired, carpet stains. We will stay again ."

"Great amenities for the kids"

"Nice convenient property and coffee shop downstairs. "

"Room very clean and spacious. Food at Franca’s was beautiful"

"The hotel is situated in a good location, close to shops, easy access, has three good restaurants. Ambiance at the restaurants is beautiful. Staff are friendly and helpful. Stayed there 3 nights for a birthday staycation. However, one of the ice buckets i requestes to chill my expressed breast milk has a very yucky rusty cover. Staff apologized for this, and later that day I saw reception staff carefully scrutinizing ice buckets at the front desk. Some coffee cups were dusty and the shower curtain edges had a few moldy spots in it, they asked me for my feedback and i did tell IHG about this so they moved us to a better room with a double ensuite. After a few days, I was surprised to see that my credit card was charged twice for our whole stay. I have paid for the nights weeks in advance and staff have acknowledged this, but charged us again. After I alerted staff, It took a few hours to get a response via email. They were apologetic but to my dismay refunded the wrong amount, less than what we paid for - Another mistake! If i didnt check twice I would have lost money twice! Quite unbelievable! I have lost trust in leaving my CC details at 5 star hotels. And 4 days counting I still havent gotten a refund of my double charge. The attention to detail in payments and refunds is lacking, unfortunately"

"Very good"

"Great value. Late checkin made easy."