We arrived late in the evening, and upon entering our room were met with the overpowering smell of cigarette smoke. Not like someone had smoked in the room, but like 10 people had smoked in the room and no one opened any windows. Both myself and my daughter have asthma, and there was no way we could sleep in there. When I went to the front desk to be switched to another room, he was unable to provide one due to the hotel being booked. I will say that he didn't even seem surprised though; as soon as I requested another room his response was "oh- I can just check you out instead", with complete nonchalance. When I explained that we were tired after having driven for seven hours to get there (traffic and construction), he then explained that the hotel was full. I ended up spending the next hour calling around to find another hotel to stay at, and we didn't get to bed until 1am for our 8am event. He was nice though, and even typed a letter explaining why we checked out right after checking in so that I could submit this along with my refund request. Incidentally, I'm still awaiting that refund, but I haven't stopped calling about it. This was a major disappointment.