6/10
Palo Verde, a beautiful boutique hotel, was a stunning setting for my birthday trip to El Salvador. I loved the reserved pool chairs, making it feel uncrowded. The food was fresh and delicious, and the massage was amazing. My loft apartment was spacious with two beds and a full kitchen, and the A/C worked great despite minor power outages.
However, the room lacked storage (no closets or drawers), which was very inconvenient. The lounge chair was stained, and the shower had low pressure, though staff did adjust it.
While most staff were kind, one server, Manuel, was incredibly rude. I was handed an incorrect bill full of items my friend and I didn’t order. He publicly and loudly accused my friend of not paying, despite the hotel's room billing policy (they charge your room and you pay at the end of your stay). He was dismissive and unapologetic when confronted. We also faced confusion about breakfast inclusions (I was charged for orange juice and water even though those items were supposed to be included) and had to repeatedly request coffee essentials (spoon, sugar, creamer) and correct room service orders. These service issues and room shortcomings impacted an otherwise beautiful stay. Once addressed, Palo Verde will be an even better property.
Angela M.
أقام 5 ليالٍ في شهر أبريل عام 2025
