The Chester Grosvenor

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Luxury
5.0 star property
9.2

Wonderful

Opulent escape in Chester's heart

Opulent design and a prime central location make this property perfect for exploring Chester's vibrant attractions. Delight in spacious rooms, exceptional service, and exquisite dining at the hotel's renowned Brasserie.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 8 of 8 rooms

Room

  • Sleeps 3

View all photos for Superior Double Room

A hotel room with a large bed, a sofa, a wooden coffee table, a desk with a lamp, and a chair.

Superior Double Room

9.4 out of 10
Exceptional
(17 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

A hotel room with a green sofa, a dining table with chairs, a bed with red pillows, and framed artwork on the wall.

Suite

9.8 out of 10
Exceptional
(16 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

A hotel room with a bed, a sofa, a chair, a desk, and a mirror.

Deluxe Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

A neatly arranged bedroom with a bed, bedside tables, a dresser, and a chair.

Classic Double Room

9.2 out of 10
Wonderful
(64 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Room

A bedroom with a bed, a nightstand, a lamp, and a large mirror.

Deluxe Room

9.0 out of 10
Wonderful
(94 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Executive Room

A hotel room with a large bed, two wall-mounted lamps, and three framed pictures on the wall.

Executive Room

9.2 out of 10
Wonderful
(44 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Classic Room

A hotel room with a large bed, a chair, a nightstand with a phone, and a lamp.

Classic Room

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Chester, The Chester Grosvenor is in the city center and near a train station. Grosvenor Museum and Dewa Roman Experience are cultural highlights, and some of the area's attractions include Chester Zoo and Chester Roman Gardens. Looking to enjoy an event or a game while in town? See what's happening at Deva Stadium or North Wales Regional Tennis Centre. Spend some time exploring the area's activities, including golfing. Guests love the hotel's central location. Visit our Chester travel guide
Map
Eastgate Street, Chester, England, CH1 1LT

What's nearby

  • A busy street in a historic town with Tudor-style buildings, shops, and a prominent clock tower.
    The Rows of Chester
    1 min walk - 0.1 km
  • A historic cathedral with twin spires and large arched windows.
    Chester Cathedral
    2 min walk - 0.2 km
  • A historic building with intricate architecture, a prominent clock tower, and a cobblestone plaza.
    Chester Town Hall
    3 min walk - 0.3 km
  • A traditional Tudor-style building with a garden and outdoor seating area.
    Grosvenor Park
    5 min walk - 0.4 km
  • A riverside walkway with brick buildings, a sign for RUFUS COURT, and a sign for Pemberleys.
    Chester City Walls
    6 min walk - 0.6 km

Getting around

  • Chester Station
    13 min walk
  • Manchester Airport (MAN)
    41 min drive

Restaurants

  • McDonald's
    2 min walk
  • Starbucks
    3 min walk
  • Caffè Nero
    1 min walk
  • Costa Coffee
    4 min walk
  • PizzaExpress
    2 min walk

About this property

The Chester Grosvenor

  • Luxury boutique hotel in the city center
  • Close to Chester City Walls, The Chester Grosvenor provides free continental breakfast, a coffee shop/cafe, and a library. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Limo/town car service, valet parking (surcharge), and express check-out
    • Express check-in, luggage storage, and concierge services
    • Smoke-free premises, a porter/bellhop, and wedding services
    • Guest reviews speak highly of the breakfast, central location, and helpful staff
  • Room features
  • All 80 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews speak positively of the comfortable, spacious rooms at the property.
  • More amenities include:
    • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and cribs/infant beds (surcharge)
    • Bathrooms with designer toiletries and shower/tub combinations
    • LED TVs with premium channels
    • Daily housekeeping, desks, and phones

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Tourism Program. For more information on what this certification requires and verifies, please visit their website.
  • The property is a member of the Small Luxury Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Self parking on site (GBP 15 per night)
  • Secured, covered valet parking on site (GBP 25 per night)

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Brasserie
  • The Arkle Bar and Lounge

Things to do

  • Library

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Contactless check-in available

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for GBP 35.0 per night

Cribs (infant beds) are available for GBP 17.5 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 15.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is The Chester Grosvenor pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 15.00 per night. Valet parking is available for GBP 25.00 per night.

What time is check-in at The Chester Grosvenor?

Check-in begins at 3 PM.

What time is check-out at The Chester Grosvenor?

Check-out is at 11:00 AM.

Where is The Chester Grosvenor located?

Located in the heart of Chester, this luxury hotel is within a 10-minute walk of The Rows of Chester and Chester City Walls. Eastgate Clock and Chester Cathedral are just steps away. Chester Station is 13 minutes by foot and Bache Station is 29 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Chester Grosvenor Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 732 out of 1002 reviews
Rating 8 - Good. 165 out of 1002 reviews
Rating 6 - Okay. 71 out of 1002 reviews
Rating 4 - Poor. 23 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in the heart of the city. Hotel staff amazing
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff very good but can understand why the hotel is shutting down to be refurbished
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location was excellent. Spacious bedroom and ensuite.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing very friendly and helpful. Even the continental breakfast had so many choices. The doorman especially was helpful to my husband as he needed a ramp for his scooter whenever he left the building.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. The building is historic but still maintains a level of grandeur. The rooms are big and comfortable, and the breakfast is excellent.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Right in the centre. Staff couldnt do enough. Parking is so easy as there is a lift from the shopping car park directly into the hotel. Food was stunning and lovely to sit in the window looking out people watching. Definitely going back and want to try the spa next time
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of service was exceptional and the staff were friendy and helpful. The continental breakfast was delicious and it was a lovely suprise to have table service instead of a buffet. It is disappointing that the hotel is due to close on the 30th September, as we would have visited again in the autumn.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a Presidential Suite for my 80th birthday which was very much appreciated. Reception and dining room staff were very efficient and doormen who advised us on were certain shops we wanted to visit were very friendly and helpful. In the restaurant you were shown to a table,given a menu and served at your table. Service and food was excellent. We enjoyed our stay there and hope to go back in the near future
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in the centre of Chester. Bedroom was beautifully decorated. Bed very comfortable. Hospitality tray. Good choice at breakfast. Unfortunately the hotel will be closing at the end of next month for refurbishment. Hopefully it will return as good as it is.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Staff excellent. Location couldn’t be better
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Beautiful hotel in a fantastic location. Staff were exceptional and I wish I had longer than one night in my luxurious room! I hope to be back one day.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, helpful and friendly staff and always a joy to stay in this beautiful hotel ❤️
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what an fabulous hotel, so glad we got to experience staying here before it closes at the end of September. The room was lovely and clean, the bed was so comfortable making for a great night's sleep. The room had everything we needed to make our stay a happy one. The reception team left us a lovely card with a picture of the hotel on, to celebrate our 36th anniversary, it was a beautiful memento and keepsake, which we really appreciated. The continental breakfast was delicious and was suprisingly served to us at our table. The food itself was plentiful, fresh, and tasted amazing, and the service was absolutely excellent, We could not fault a single thing about our stay, room, food, service or parking. We look forward to the reopening as we will be definitely coming back. Thank you for a lovely stay Melanie and Rob Jones
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great location. Great service, food and staff. Would definitely stay again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a girls weekend. Great central location. Rooms spacious, very comfy beds and Elemis products in the bathroom.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally enjoyable stay Although due to close for renovation in 2-3 weeks it retained its opulence and the bar and restaurant were superb The hotel is perfectly placed to explore Chester and access relatively inexpensive public transport to nearby places such as Port Sunlight and Liverpool which are short distances away Only down side was initial information about dress code in restaurant. It was way below what we were advised. We had no problem with that, but would have packed maybe 6-8 garments less between us Finally, and most important, given the up coming 2 year closure the staff there were absolutely magnificently helpful and friendly. Special mention to Jo (GI Jo), Kevin, Harriet and many others whose names I don’t have but definitely including the excellent sommelier
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.Really helpful staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A shame that the hotel is closing. It’s perfectly located in the centre of Chester. The staff couldn’t have been more attentive and helpful. My treatment in the spa was excellent.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff & good spacious room , breakfast was really tasty but could’ve been warmer , are checking time was 3pm but the room wasn’t ready till 3.45 which was unfortunate
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Staff were very helpful including finding us a new room when the first was too noisy (David). Including a complimentary breakfast to make up for our inconvenience. Sadly the hotel has become dated needing refurbishment of bathrooms, plumbing and general modernisation within its historic and lovely interior. Very sad to hear of all the Staff being made redundant.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grosvenor is well located, near the Eastgate clock. Everything is within walking distance. The hotel was very comfortable, continental breakfast was more than enough.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location being central, not the cheapest but I was on business. Staff all very helpful and friendly. Room was very nice. Believe the hotel is up for a refurb and construction work in September 2026, so be mindful of that if booking near then. Was only there one night but would definitely recommend based on the experience.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The front desk staff were fine, especially the overnight staff. The restaurant hostess was so rude and u pleasant each morning we decided to eat elsewhere. Hotel is closing and have stopped amenities and after hours room service. The city closed down at night so if you are looking for a late dinner your left to Uber Eats. Considering how much this hotel cost and the fact we were excited about being so central. We Weber very let down.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very relaxing time, really comfortable bed, nice mini bar, excellent food and drinks and the staff could not have been more helpfull.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent, bed very comfortable. Unlimited continental breakfast was also excellent. Staff were very friendly and helpful. I would definitely recommend this hotel and am looking forward to staying there again when I return to Chester.
Stayed 1 night in Apr 2026