Walking into the lobby of the hotel, I was concerned because it was little rundown, however, our room was very clean and comfortable, and the only complaint about the room was that my bedspread was stained. I think it was clean, just really stained. We interacted with two folks working the front desk - morning and evening, and they were both kind, responsive and helpful. We also ran into two different cleaning staff members and they were also very nice and helpful. The area of town is kind of run-down and depressed, which is unfortunate because downtown Charleston is lovely and I hope they experience some sustainable level of revitalization soon. Despite that, the hotel was really affordable and centrally located, and I would stay there again!