Find hotels near Canons Ashby House, Daventry from SAR 247

"I arrived just before 7pm to find a queue of people in the lobby, it quickly became apparent that there was an issue, a technical one. You had just one single member of staff on reception who was trying to deal with it. However it was a struggle and it took over half an hour to be acknowledged, let alone get a room. I was tired after a long day so it wasn't ideal but I appreciate technical faults happen. However, on identifying that without a key I had no access to light or heating I tried to address it with the receptionist but she stated there was nothing she could do so I had just my torch on my phone and the TV ( fortunately I had electric) to light the room. I and other guests were told we would get a key card in about an hour but mine never emerged and I couldn't leave my room to investigate. I kept checking to see if it had been left outside but by 11pm when I retired to bed it was still not there. Come the morning I had no choice but to continue to operate in the dark and even when at 09.20 am I called reception and a male said he would bring a key and iron I requested it never emerged. When I left, having to abandon any hope of light or an iron to aid my getting ready I was surprised to find a female on reception who herself was shocked that I never had a key and h as d experienced the issues I had This is shocking service, I have stayed many times and have never had anything quite so bad to deal with. Yes the receptionist was doing her best but my question"

"I have been given a room without kitchen"

"Nice room "

"Bbb"

"Central location with local choice of eateries. Spotlessly clean, just creaky floorboards due to the age of the building. "

"Really great "

"There was no spa pool, tried to make a booking before our stay for a massage, was sent a message staying our request was waitlisted? When arrived at the hotel we were told there was no availability for massages on any of the 3 days we were staying so in my opinion little point in calling yourself a spa hotel if you have 1 part time person available to do massages "

"Easy parking, very modern and clean rooms "

"Great facilities, lovely room, great location. Really enjoyed it. "