"Alessandro was very welcoming as soon as we walked in. This has been the best hotel experience we've had thus far and we are world travelers. We arrived late and tired, we had dinner at the hotel and were very happy with the food and as well as the service. We stayed in the junior suite - its not abundantly clear on Expedia, but its a king bed and a pull out double bed. It was perfect for our family. "
"I am a usual customer, but this time there was no heating at the hotel on the first night and the room temperature was 18C. To me that is unacceptable. I have requested additional electric heater, but it was not available. It was a rough night and for a 4 star hotel it is unacceptable to have such conditions."