I am writing to you with deep frustration and disappointment after experiencing an absolutely unacceptable stay at the hotel I booked through your platform. From the moment we arrived, it was clear that the property did not meet even the most basic standards of cleanliness, safety, or comfort. Here are just some of the issues we encountered:
• The entrance was full of trash.
• The air conditioner was leaking, creating puddles on the floor.
• The floor was wet and slippery, posing a hazard—especially with children present.
• The shower was dirty, as was the rest of the bathroom.
• The furniture was filthy and in poor condition.
This situation was not only unpleasant—it completely ruined the vacation I had planned with my family, a trip we were all looking forward to.
This is the first time I’ve had such a terrible experience with a hotel booked through your platform, and I refuse to let this go unnoticed. I demand a full refund for this reservation. I will not stop until this matter is resolved fairly.
I am attaching photos/videos as evidence (if applicable), and I expect a prompt response and a satisfactory resolution.