2/10
Avoid this place at all costs. Arrived just before 3 and room not ready yet.
Shower was ice cold and no hot water what so ever.
We arrived back from night at winter gardens and couldn't get in the front door, the key wouldn't work in the lock, tried the door bell for about 20 mins and no response, no answer on the telephone number provided. We ended up having to throw stones at another guests window for around 10 mins to get in. So we sat in the rain and cold for around 30 mins. Not impressed. When we tried the key in the door it would work on lock inside but not outside. Another couple was also trying to get in and they didn't even have a door key.
There was dirty laundry and pots and rubbish in the hallway downstairs which was there when we arrived and still their when we left.
No sign of anyone working here what so ever, no one ever in reception. If I could give zero stars I would. This place needs removing from all websites.
Victoria
أقام ليلة واحدة (1) في شهر مارس عام 2025