The team at the Sugar Mill restaurant were all pleasant, courteous, and customer service oriented.
I also appreciated My. Irvine Bay Resort’s efforts at communicating the issues with the water service interruptions, and their frequent personal check-ins to see if we had any concerns.
We also appreciated the invitation to the Management Cocktail hour and their attempt to get to know us on a personal level and another opportunity to address concerns.
We were extremely impressed with the young and smart management team we interacted with. We believe that they will bring new and innovative ideas by “thinking outside the box” and make the resort a success, if given the opportunity.
The Mt Irvine Bay Resort team were also very responsive to my questions via chat prior to our trip.
However, I wish there was better communication and transparency about the operations of transportation to and from the airport and the Spa services that are provided on the property. In communicating with the hotel, I was told via chat that “the service charge will be applied to your resort account for payment prior to your checkout.” But, this was not the case as the taxi fee turned out to be a cash transaction between ourselves and the driver. And, when I inquired about Spa services, it also turned out to be a cash transaction because it was separate from the resort.
All in all, we enjoyed the warmth of the Mt. Irvine Bay Resort team and their commitment to making our stay as enjoyable as possible.
