"We had a great stay. We were met by a lovely receptionist with a great sense of humour and very friendly. The room was very clean, comfortable as was the bed. Bathroom was very clean and great details. Will certainly stay here again. We had a double aspect but certainly did not hear any traffic from the roads. Staff were very friendly and helpful. Only 1 point the pillows were a bit short but comfortable. Breakfast was really good as well. "

"The room was large and clean. The bed was comfortable and we slept reasonably well. Could have done with better sound proofing as we could hear next door snoring all night and talking otherwise no problems "

"We had to walk up 42 steps to get to our room carrying our baggage. The place is adequate but dated and the hot water difficult to adjust safely. A window in our room was ajar and there was rot and mold around the frame which caused us to leave it that way. There is no one attending the front desk as the person who checked us in did double duty in the restaurant. The food was fine. "

"The staff were very welcoming and friendly. The building is beautiful and attractive. I last stayed there in 1976 and it has changed a lot. The rooms are now all en-suite, which wasn't the case 49 years ago. The room in which I stayed was fantastically quiet and the bathroom was beautiful! There was a bath with a shower over and both were fabulous. I also loved the scent in the hair and body wash that was provided. I loved the decor in the bathroom but the room was a little dowdy, except for the...

"Absolutely superb place to stay. I stayed for 3 nights as part of a business trip and was impressed mostly by the staff and service. The room was an excellent size and well appointed with high quality decor and en-suite, and a personalised welcome message. Parking was good although a little tight in places. The only slightly negative point is the road noise from around 6am, being in a main road, and with a room at the front of the property. Otherwise superb and will absolutely stay...

"It was the perfect base from which to explore Kew and visit Kew Gardens. It is only a few minutes walk to the train and underground station which offers easy access to and from London. The staff are all lovely and really helpful. I couldn't ask for more! Thank you "

"Always a good stay. Clean and tidy. Nice breakfast and friendly staff"