Find all hotels by Red Roof Inn in Big Bend, TX from SAR 242

"I wish I got the name of the staff member that checked us in the evening of April 29th. She was able to switch our room to better fit our needs. She was very helpful with making the change. We will be staying here again the next time we are in town visiting family. Thank you for your help!!"

"The staff some were helpful specially the guy with long hair at front desk. The housekeepers all look upset as they not friendly or happy with thier job . When I asked something they were like they didn't care. I asked one if she could clean my room as I was leaving for the day. She said very uninterested you have to notify the front desk. I can not clean your room unless I am told by front desk. I went to front desk and requested for housekeeper to clean my room. They say ok. When i returnedat night only the bathroom was clean. The bed was not made and it looked as they inly took out trash and dirty towels out. The riom was not truly clean. Then the next day they had a fire alarm waking up the whole hotel guest at 2 am. We were standing outside for avout an hour until fire truck showed up. Later they said it was a broken water pipe and we had to wait until morningto see if they could fox it. . In the mean time we were not allowed to use the water. They said we will probably get a discount for the inconvenience this caused ruining our sleep and rest. There was no discount for the bad experience at all. The staff at front refused to honor any discount the next day. The manager didn't approved it they said. I won't stay here agian."

"It has a four star, but it’s not it was dirty. There was bugs in the staff was really rude when I went to make a complaint."

"Had a problem with rooms not being ready in time for check-in. Rooms moved to interior and charged accordingly, NOT what was reserved. Getting situation resolved took several phone calls and visits, UNFORTUNATE."

"Breakfast wqs great, a really good variety. I fot in late md staff was helpful checking us in"

"Ok"

"We got this room last minute as we were due to leave our Air B&B and wanted to stay another night. This was basically the only thing available. If Im in that situation again, Id stay but I would not make this my base camp for days of hiking BBNP. No tv and no wifi. Room smelled of something weird. Uncomfortable bed. No need to bash it as it was a get me by."

"It was SO unbelievably LOUD in the evening and all throughout the night. Cars drag racing or loudly cruising by with music blasting made it impossible to sleep."

"I've been staying there for a while, it is a good hotel"