4/10 سيّئ
JC J.
٢٣ يونيو ٢٠٢٥
عناصر نالت الإعجاب: النظافة
No Hot Water, little pre-arrival information & blamed by owner.,
The owner did not send any “Pre-Arrival” information. I reached out the day before to provide my arrival time. After arrival there was NO Hot water to take a shower. Sent a text message and she said she would get a technician to fix it. After dinner that night there was hot water, but I just went to bed. The next morning…ready for a warm shower…NO Hot water again! Sent text…late that afternoon she sent a text back that unfortunately I couldn’t be fixed until the next day at 11am. The next day at 12n she sent a text back that the hot water issue was fixed and that “…there really was a serious breakdown…” And there was a hot water problem in the entire building. She left a gift in the apartment (wine & fruit). And offered us a 198.euro refund (about 30% of our 3-night stay). We were out on a day trip. At 8:00pm that night when we got back…there was NO Hot water! I was kind in the text explaining that I own Vacation Rental in Mexico. She asked for my payment details for the refund.The next day (day after checking out) she sent a text message offering a “Symbolic 100. Euro refund and said I broke the desk chair that had sentimental value to her husband. The 1st time I sat on the wood desk chair it pinched my legs, so I took a closer look and found that the thin plywood bottom was old and delaminated.After MANY text messages and providing my payment details 2 times I never got a refund and no resolution of the issue. Disappointed more by the owners.
JC J.
أقام 3 ليالٍ في شهر مايو عام 2025