"Simply the best hotel in Miami!"

"WOW!!!!! This was hands down our favorite hotel experience and cannot wait to get back! Everything was clean and Tony at the front desk was extremely patient and answered all of our questions as this was our first time staying at the resort. Everyone was amazing on the team but Tony went above and beyond and exemplified customer service at its best. He should be promoted to manager of the establishment! We stayed on the 14th floor, partial ocen view which was breath taking! We have a...

"Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay...."