"good customer service!"

"Room was okay, staff were courteous and listening. However, management had to do something about smoking policy on the first floor where customers are permitted to open wide their doors and fill the entire floor with smoke. It poses terrible hazard on everyone on the entire building. Also had to be chasing on a single iron which is used by everyone,for this reason I had to wear my clothes without ironing."

"The water pressure was so bad that my shower didn't work until the evening. The wireless connection was poor. The staff member who helped me at checkin (after a long busride when all I wanted was to relax and have a shower) was rude, and I had to convince then that I had a paid reservation, even though I was showing them on my phone! (I had to buy phone credits to show them since their wireless wasn't working!!) The staff member I interacted with the next day, the manager, was much more...

"I was told the place is disability friendly but its definitely not. I wont recommend coconut grove to anyone, essentially, disabled people. Im a wheelchair user. If i could have move to a different hitel, i would have was extremely tired."

"Hotel has been shut down for two months and no one there to help when I showed up, leaving me to find a new place last minute. Very unprofessional "

"Wonderful service, staff and facility! Convenient to airport and professional shuttle service. Highly recommend to stay here!"