2/10
Our stay at this Amsterdam hotel was extremely disappointing. When we arrived, we were given the wrong room, and staff said there was “nothing they could do.” The room was inside reception—our windows (including one in the bathroom) looked directly into the lobby, with no privacy even with the blinds closed. We overheard another guest also complaining about a lack of privacy.
Eventually, we were told we’d need to switch rooms multiple times during our stay—one night in the first room, two nights in another, then two more nights in a third. This was inconvenient, but we agreed to avoid staying in the first awful room. The check-out/check-in process was chaotic and slow, and the staff didn’t even know where the new room was.
We were eventually put in the room we originally booked, but were told the door had to be stripped due to mould—hardly reassuring. The room was tiny, dirty, and in terrible condition. The sink leaked, the shower was broken and held up with a mouldy rubber band, and the lock on the door kept sticking. Worst of all, there were bedbugs, no shelves or storage, and one night a man was lingering near our room, which felt unsafe.
We left after 2 nights (originally booked for 5), and reception didn’t ask why or seem to care. Only positive: decent location with tram access. Otherwise, this was one of the worst hotel experiences we’ve ever had.
Phoebe
أقام 5 ليالٍ في شهر يونيو عام 2025